Seattle, WA • Property Management

Full-time, Non-Exempt, On-Site

Compensation: $28.36-$31.34

Organization Overview

Bellwether was founded in 1980 to create housing in downtown Seattle so city workers could live close to their jobs. Over the years, we have lowered barriers to housing which has allowed us to serve more households coming out of homelessness, individuals and families connected with the criminal justice system, and others excluded by typical landlord screening criteria, all of whom are disproportionately BIPOC.

To meet the intense need for affordable housing in our region, we plan to build and acquire 2,500 homes by 2025. Come join us on this exciting and ambitious adventure!

The Cedar Crossing Apartments are in the Roosevelt neighborhood of Seattle. They are conveniently located right next to the light rail station and Roosevelt High School. This 254-unit tax credit property includes studios, one, two, and three-bedrooms serving households at the 30%, 50% and 60% median income levels. There are 20 apartments set aside for families seeking care through Children’s Hospital and 27 apartments set aside for veteran households. The building opened in June of 2022 and is Bellwether's newest community!

Position Summary

Bellwether Housing is looking for an Assistant Site Manager II to help support the oversight of the day-to-day operations at our property in the Roosevelt neighborhood. This role will assist the Site Manager with marketing, leasing, resident engagement, and other administrative tasks. The property serves households whose incomes qualify under HUD and other affordable housing regulations. Our Site Management team at Cedar works collaboratively and directly with Mercy Housing’s onsite Resident Services program at the building. Our Site Management teams play a crucial role in advancing our goals of strengthening our communities and helping our residents thrive.

Work location

Roosevelt Neighborhood - Seattle

Schedule

Monday-Friday, 40 hours per week, with flexibility. Some evening or weekend hours may occasionally be required to meet the needs of leasing appointments. Office hours at each property to be determined by Site Manager and could vary depending on needs.

Position Responsibilities

• Provide professional, responsive, unbiased, caring and knowledgeable interaction with applicants and current residents.
• Always seek to resolve complaints or client concerns, treating all parties in a respectful and helpful manner, regardless of their behavior.
• Process knowledge of Bellwether policies, landlord/tenant law, fair housing laws, and property management software procedures.
• Be approachable, pleasant, professional, and knowledgeable in all interactions with applicants and current residents.
• Maintain confidentiality of applicant and tenant information.
• Assist residents with SHA paperwork, reviewing for accuracy before submitting to SHA on their behalf.
• Maintain accurate files et up, filing, and archiving of tenant files, including maintaining accurate tenant contact list.
• Create a sense of community among residents, coordinating and engaging in regular events.
• Post ads for vacancies, track all traffic at the property, and update application status reports as directed. Work with the Site Manager and Portfolio Manager to develop marketing strategies and implementation.
• Answer inquiry calls, conduct thorough pre-screening for eligibility, and determine units for which applicants qualify.
• Collaborating with the Resident Services staff, maintain relationship with partnership agencies regarding set aside units, initiating contact on vacancies, assisting with client application process, and communicating residency issues with current clients.
• Collaborate with the Facilities Management to coordinate work orders, preventative maintenance, and unit turnover work.
• Schedule application intake appointments for prospects. Assist applicants to accurately complete rental applications and supporting documentation.
• Process application, verifying rental and criminal history, income qualifications, etc.
• Coordinate with applicant regarding move-in date, time and move-in costs. Prepare and complete move-in lease documents, collect move-in payments, and establish resident account in property management software. Set up SCL accounts and ensure welcome bags are in the unit.
• Manage, Maintain, and update the resident parking roster and contact information.
• Maintain and order adequate office supplies, ensuring that storage rooms are kept organized and sufficiently stocked with necessary supplies.
• Maintain accurate files set-up, filing and archiving of tenant files, including maintaining an accurate tenant contact list.
• Work collaboratively with supervisor, providing information and updates on challenges and seeking input and direction.
• Attend staff, ad hoc and all staff meetings as instructed.
• Work collaboratively with social service agencies and onsite Resident Services Coordinators to meet resident needs and resolve problems.
• Represent Bellwether as an ambassador to the communities and neighborhoods in which Bellwether is involved.
• Work collaboratively in diversity and inclusive work environment.
• Undertake other duties as assigned.

Compensation and Benefits

We are dedicated to supporting our employees by offering excellent benefits, career progression opportunities and the ability to be a part of our mission! Generous compensation range with the following benefits & perks:

• Starting hourly wage $28.36-$31.34 depending on experience
• Health, dental, and vision insurance plans
• 403(b) retirement plan with employer match after 15 months of service
• Employee Assistance Program
• Employee Referral Bonus
• 24 days of PTO in your first year of employment
• In honor of Diversity and Inclusion, BW employees receive 10.5 holidays per year to elect of their own choosing. Note: the number of days is prorated the first year of employment based on time of start and average hours worked for non-exempt (hourly) employees.
• ORCA Transit Pass
• Employer Paid Continuing Education $2500 per year- after 1 year of employment
• Opportunity for growth & promotion
• Being a part of a mission-based organization

Voluntary Benefits

• Long-term disability
• Flexible Spending & Dependent Care Accounts (FSA)
• Health Savings Accounts (HSA)
• Retirement Plan

To view our full benefits package visit: www.mybellwetherhousing.com

(Minimum)

• One-year prior work experience in apartment leasing or high-volume customer service role.
• Excellent written and verbal communication skills.
• Highly organized and strong attention to detail, capable of taking personal initiative in a project as needed, making sure all work is completed and of high quality.
• Always exercise discretion and confidentiality with applicants and residents.
• Exceptional customer service aptitude, including problem-solving skills and the ability to respond quickly and tactfully to customer requests.
• Ability to work independently and as part of a team.
• Experience working with Microsoft Office user applications, including Word, Excel, and Outlook.

Desired Qualifications

• Prior apartment management or leasing experience in the property management industry.
• Experience leasing in low-income housing tax credit properties.
• Experience in fair housing and local landlord/tenant law.
• Completion of WSHFC Fundamentals and Advanced training workshops.
• Experience with Seattle Housing Authority Section 8 Project and Tenant Based programs.
• Experience working with Yardi or equivalent property management software.
• Demonstrated ability to build effective partnerships with community constituencies and social service agencies.
• Experience working with social service programs for diverse populations and making referrals as appropriate.

Education Requirements

• High school diploma or GED (equivalent education and experience may be substituted for the state requirements).

Other Job Requirements

• A willingness to learn about one’s own prejudices and biases.
• An ability to work toward equal status relationships with people who are different.
• An ability to question personal assumptions about the skills and competencies of employees who are different.
• A desire to learn as much as possible about how one’s own culture is different from others, and how that contributes to a particular way of viewing self and others.
• An ability to take risks to communicate with people from other cultures.
• An ability to learn from mistakes made in trying to communicate with people of other cultures.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds
• Personal or professional experience in anti-oppression work
• Commitment to anti-racism and dismantling institutional and systemic racism

Other Requirements

• Applicants must successfully pass a background check, which will be conducted in accordance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information of good conduct and rehabilitation.
• Beginning October 25, 2021-based on Bellwether Housing policy, all candidates that move to a final interview in the process, must certify they have received their Covid-19 vaccinations, by sending a copy of vaccine certification to vaxcert@bellwetherhousing.org.
• If not vaccinated, candidates that move forward in the process must submit a recent (no more than 72-hours prior) negative Covid-19 test result to vaxtest@bellwetherhousing.org. If the candidate is offered the position and remains unvaccinated, they will be required to submit negative test results every Monday to vaxtest@bellwetherhousing.org.

Bellwether Housing is an equal opportunity employer. We will not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We support the Americans with Disabilities Act (ADA) to reasonably accommodate all qualified applicants [and employees] including by providing reasonable accommodations to people with disabilities.

Bellwether Housing is dedicated to building a diverse, equitable, and inclusive workplace. We value having employees whose skills, experiences, and backgrounds reflect the populations we serve. We are committed to being an anti-racist organization, while acknowledging we have a long way to go. You can learn more about our DEI work on our website!

Any internal candidate that is selected for this position will be subject to a 90-probationary period regardless of the previous role at Bellwether.

Bellwether will ensure that individuals with disabilities are provided reasonable accommodation to perform essential job functions and to receive other benefits and privileges of employment.