REPORTS TO: PROPERTY MANAGER

FLSA STATUS: Full-Time / Salary / Non-Exempt

OVERVIEW:

The ASSISTANT MANAGER will assist the Property Manager in effectively managing the assigned community.
In the Property Manager’s absence, the ASSISTANT MANAGER will assume all responsibilities associated with accomplishing community objectives as set forth by the Property Manager and the Property Owner.
In addition, the ASSISTANT MANAGER is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received.

DUTIES AND RESPONSIBILITIES:

Conduct all business in accordance with current policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and States laws.

INCOME COLLECTION

Maintains accurate resident records.
Updates on a daily basis on all rents, deposits, and application fees received from residents.
Issues appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos). Deposits all receipts prior to bank close each day. RESIDENT RELATIONS

Maintains positive customer relations attitude. Physically inspects community when on grounds, picks up litter, and reports any service needs to maintenance or janitorial staff. Inspects move-outs and vacancies when requested. MARKETING

Must be knowledgeable of all phases of leasing and resident retention. Works with lease renewals each month. Responsible for keeping daily records on lease renewals and terminations. Greets prospective clients, shows community and performs leasing duties. Answers and handles incoming phone calls from prospective new residents, current residents, vendors/suppliers, etc. Maintains awareness of local market conditions and trends.
Contributes ideas to the property manager for marketing the community and improving resident satisfaction.

ADMINISTRATIVE

Updates required reports concerning move-out notices, activity, etc., on a daily basis and provide information to the property manager. Organizes and files all applicable reports, leases, and paperwork. Proofreads all lease paperwork and processes move-ins and move-outs. Processes all security deposit move-out reports. Accepts service requests from residents and routes to maintenance for prompt processing.
Conducts service follow-up with residents when work is completed.

GENERAL

Performs any additional duties assigned by Property Manager or Regional Property Manager. Serves as a backup for all Property managers in their absence.

QUALIFICATIONS

2 years of experience in residential property management preferred. Must have basic computer knowledge. Work Hours: 40 hours per week as scheduled, with an emergency phone or weekend coverage as needed.

DRIVING/TRAVELING REQUIREMENTS

May be required to make trips to the bank and visit the corporate office. Use of property golf cart may be necessary as applicable to the site. Must have a valid driver’s license and current automobile insurance.

• This job description is not intended to be all-inclusive, and job duties may change with the needs of the property and/or management of my ability.