Basic Function and Responsibilities:

Under the direction of the Senior Manager of Auxiliary Services, manages and directs the strategic planning and daily operations of the two campus Bookstores. Provide customer service excellence to all external and internal customers, resolve customer complaints, and respond to feedback.

Characteristic Duties and Responsibilities:

• Advance the Bookstores' goals and objectives through strategic planning, engaging and collaborating with students, faculty, and staff while positively representing the department internally and externally.
  
• Maintain and provide information regarding the bookstore's point-of-sale (POS) and inventory system. Provide support for back-up cashiering duties.
  
• Create and track purchase orders to ensure all items have arrived and have been received in the system and reach out to vendors for invoices as soon as the product has arrived.
  
• Approve all bookstore invoices and credit memos and work with vendors, receiving clerk, and AP department to ensure all credit memos and invoices have been processed in a timely manner.
  
• Ordering and restocking of all non-textbook categories such as apparel, gifts, snacks, school supplies, etc.
  
• Use data such as sales reports, student and faculty surveys, purchasing history, etc. to make informed decisions for increased efficiency and customer satisfaction.
  
• Ensure inventory integrity through proper receiving methods, organization, stock on hand audits, and loss prevention.
  
• Plan and lead physical inventory twice a year.
  
• Conduct opening and closing procedures depending on shift including cash register openings and reconciliation.
  
• Elevate store presentation through merchandising, visual displays, and frequent layout refresh. Create and advertise promotional sales events, clearance sales, and seasonal sales events using sales data to identify items and timing.
  
• Support the College's equity mission by consistently reviewing policies and procedures from an equity lens, updating policies accordingly.
  
• Perform other job-related duties for the Auxiliary Services department as assigned by Supervisor.

Qualifications and Working Conditions:

• Bachelor's Degree in Business Administration, Marketing, Retail Management, or related field is required. Relevant experience may substitute for the degree requirement on a year-for-year basis.
  
• Three years progressively responsible, professional experience related to area of assignment, including minimum two years of supervisory experience.
  
• Position is primarily based at Des Plaines campus. Must be flexible and be able to work closing shifts (6pm) and able to work at the Skokie campus at least once a week.
  
• Project management experience via operations, retail, or other applicable area. Educational institution experiences desirable but not required.
  
• Experience in developing and monitoring budgets preferred.
  
• Able to work productively with the diverse academic, cultural, and ethnic backgrounds of community college staff and students

Physical Demands:

Light lifting up to 30 lbs. and light carrying up to 30 lbs. Ability to reach above shoulder. Periods of time spent sitting, standing, walking, kneeling, bending and stooping. Mobility to move from building to building on-Campus and to visit off-Campus entities. Work is performed in a general office environment and sedentary in nature. Little or no exposure to adverse working condit

Supervision Received:

Functional supervision is received from the Senior Manager of Auxiliary Services. Administrative supervision is received from the Vice President of Administrative Affairs.

Supervision Exercised:

Functional supervision is exercised over Bookstore staff at both the Des Plaines and Skokie campuses.

HOURS: Monday - Friday 8:15 am - 5:00 pm - Must be flexible and be able to work closing shifts (6pm) and able to work at the Skokie campus at least once a week.

SALARY: $58,866 - Salary is non-negotiable

Based on the needs of the college and with Administrator approval, some positions at the college may have remote or hybrid schedule options available. Please note, that during the 65 working day probationary period, employees are required to report to campus.

Oakton is accessible by public transportation.