Responsibilities:

1. Manage the day-to-day operations of the student phonathon program. (50%)
a. Recruit, interview, hire, and train approximately 20 student callers and manage their

employment.
i. Create and maintain an inclusive and diverse student employee team while being a

resource for their personal and professional development.
ii. Create a balanced atmosphere of performance and fun to motivate caller’s results.
iii. Maintain Knightcaller work schedules.
iv. Prepare training materials, scripts, and motivational strategies for Knightcallers.
v. Develop and maintain a group of Lead Callers to assist with day-to-day duties.
vi. Identify and train 2-3 Student Supervisors to assist in the oversight of shifts and overall

motivation of student callers.
b. Plan, set goals, and directly supervise select calling shifts.

i. Ensure Student Supervisors have the resources needed to oversee shifts when ADAG is
not in attendance.

c. Track phonathon program progress and analyze results to formulate methods for improvement.
d. Maintain Knightcaller social media accounts and digital media presence.
e. Work with Director of Annual Giving to plan, develop, and execute direct mail and email

strategies for solicitation, stewardship, pledge fulfillment, and donor retention.
2. Assist in implementing crowdfunding and athletic teams fundraising through a multi-channel approach.

(40%)
a. Set meetings with project leaders to create solicitation calendar for the year and plan what

mediums of solicitation you will use.
b. Work with Office Coordinator and student interns to create direct mail, email, social media, and

crowdfunding materials for solicitations.
c. Keep a solicitation calendar up to date and follow-up with project leaders as needed to ensure

items are going out on time.
d. Hold a seat on the crowdfunding selection committee to select projects for each term.

3. Assist with the overall segmentation strategy and goal setting for the phonathon program in support of
Annual Giving goals. (10%)

4. Perform other duties as assigned and pursue ongoing professional development.

Qualifications:
Bachelor’s degree from an accredited college/university required. Two years of experience in
fundraising/development or a related field required, with preference to candidates with experience in a non-
profit call center as either a manager or caller. Skills required include an understanding and appreciation of
philanthropy; strong written and communication skills, as well as analytical and organizational skills; aptitude
and experience with computers and technology needed to meet objectives; ability to organize and prioritize
multiple work assignments; ability to lead others in a team environment; and an appreciation for the college’s
mission.

Hours:
The normal workday will be Monday-Friday (8am-4:30pm). During Fall and Winter calling terms, hours will be
adjusted Monday-Thursday (10:00am – 7:00pm). Expect to have a flexible schedule during calling to account
for shift oversight and Student Supervisor assistance. Additional evening or weekend hours may be required
during Homecoming, UKnight Day, or other special events.

Application Procedure:
Send letter of interest, including a statement regarding qualities you offer within the context of the Wartburg
College mission, résumé, and contact information for three references electronically to: hr@wartburg.edu. See
www.wartburg.edu for further information about the college. Screening begins immediately and continues until
position is filled.