Job description

Assistant Direct Services Manager
Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. We are a leader in working to end homelessness – and we want you to be part of our team! We are looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief and non-recurring.

The Assistant Direct Services Manager is responsible for supporting all elements of direct services care during work shifts and assisting the Direct Services Manager in coordination and supervision of Direct Services Coordinators.

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Hours and Benefits*

• The Assistant Direct Services Manager is a full-time, salaried exempt position, eligible for medical, dental, vision, 403b, and our generous PTO plan.
• Regularly scheduled shifts: regular shifts include evenings from 2:30-10:30 pm; weekends required

Wages
Assistant Direct Services Manager Pay Band
$64,480 $67,704 $71,089 $74,644 $78,376 $82,295

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Assistant Direct Services Manager Starting Wage (DOE)*
$64,480 - $67,704 per year

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Preferred Experience/ Education Requirements*

• High school diploma or equivalent with 3 or more years’ experience in a behavioral health environment required; OR Associates Degree in a human service field with two or more years’ experience in a behavioral health environment required.
• EMT certification preferred
• Two or more years’ experience working with people and families experiencing homelessness preferred
• 1 year of supervisory experience preferred

Special Requirements

• CPR and de-escalation and restraint certification required (training available upon hire and offered by facility)
• First aid may be required based on state or facility requirements

Thorough knowledge of:

• Barriers to housing for people and families experiencing homelessness
• De-escalation and communication skills
• Basic knowledge of the principles of supervision
• Google suite, including email, calendar, google sheets and google docs

Typical Job Duties:

• Assist Direct Services Manager (DSM) with campus schedule, monitoring shift change activities to assign staff, review staffing and adjust as necessary.
• Monitor day services operations including hygiene bay (mobile unit showers, sinks, hygiene products, etc), phone charging station, the nook, the waiting area, mail services, etc.
• Write, review and monitor incident reports.
• Train and mentor Direct Services Coordinators during the shift as necessary, or as assigned by the Direct Services Manager.
• Report pertinent information to the Direct Services Manager in a timely manner.
• Support shelter services, programs staff, and the facilities team as necessary.
• Perform direct care duties as required; provide backup if DSC staffing is not available.
• Utilize de-escalation and trauma informed care skills as necessary to situations that arise.
• Respond appropriately and promptly to emergency and crisis situations; act as a leader in the absence of the Direct Services Manager.
• Demonstrate a positive, empathetic and professional attitude towards shelter and day services guests always. When guest needs are not met, acknowledge and work to resolve complaints. Recognize that guest safety is a top priority.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Housing Matters provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $64,480.00 - $67,704.00 per year

Work Location: In person

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