Advance your banking, customer service and leadership career with a Purpose Driven organization and help your community thrive. We are seeking an experienced banking professional who wants to develop and grow their skills to become an independent leader of their team. We are looking for someone who is passionate about coaching, member service, and their community. At Northeast our Mission is to enrich and nourish the lives of others and we strive to do well by doing good. Come join us and be your own force for good.

Location: Hooksett, NH

Work Environment: Onsite

Role:

Provide members and potential members with product and service information in a helpful efficient manner, build and retain member relationships, through service quality and member needs satisfaction; open and close member accounts, promote the Credit Union’s products and satisfy members’ financial needs through selling additional credit union services; originate loans and increase deposits by meeting identified member needs; cross sell other NECU products and services and ancillary products as appropriate. Plan, organize, control and direct all branch teller line, safe deposit (if applicable), and ATM cash operators to assure quality member service and member needs satisfaction. Create a productive environment to develop and sustain an efficient and knowledgeable staff.

Adhere to and uphold Northeast Credit Union's Values and Service Standards.

Essential Functions & Responsibilities:

Work involves extensive communication including, but not limited to, verbal, written and electronic, interaction, and collaboration with people on a daily basis in order to provide exemplary service.

E 60% Meet members' needs by providing outstanding service, problem resolution and needs based selling; interview loan applicants, close loans, cross-selling, prospecting and seeing the loan/mortgage process from application to loan closing.

E 15% Active in sales development activities. This could include community involvement and development within and outside the parameters of our established business hours.

E 10% Meet individual sales goals along with cross-selling credit union products and services which include minimum percentage goals for all ancillary products.

E 10% Initiate and develop sales training for other branch staff.

N 5% Perform other job related duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits We Offer:

• Employee loan discount
• Student loan assistance program
• Tuition assistance program
• Bonus program paid out monthly
• Comprehensive medical/dental/vision +
• PTO, paid federal holidays, and floating holiday
• Weekly paychecks
• 401k plan with employer contribution
• Participation in the Employee Gainsharing Program

• Working for a purpose-driven credit union named by Forbes as one of America's Best in State Credit Unions 5 years in a row
• Continued training and advancement opportunities such as Account Opening, Vehicle Loans, Mortgage training
• Opportunity to join our employee created Engagement Groups (LGBTQ+, Women in Leadership, Book Club)
• Local Volunteer Opportunities with employer contributed Volunteer Day.
• Company Outings and annual Summit

Experience and Qualifications:

• 3-5 years of similar or related experience
• Experience in branch banking, sales preferred
• Experience in branch banking management, leadership and coaching preferred
• High school diploma or GED
• Must have in depth understanding of banking products, procedures and regulations

Other Requirements:

Equal Opportunity Employer

Visit https://necu.org/careers to learn more about Northeast as an employer.