Would you like to join a growing, member-owned, not-for-profit financial institution that is one of the Best of the Best in Monmouth County per the Asbury Park Press Readers' Choice Awards? We have refreshed our brand and our new CEO and Leadership Team are focused on the well-being of our Employees and the enrichment of the work environment! If this appeals to you and you would like to be part of a "Winning Team", then please consider applying for the Asset Recovery/Collections position at First Atlantic Federal Credit Union.

Who we are:

Around here we do things differently. Maybe it's the ocean breeze. Or the music. Or the fact that we've been a part of the landscape for over 80 years. Around here we put our members first. Always have, and always will. At First Atlantic, local is more than a saying. It's knowing that when our community thrives, we all thrive. Our continued mission is to support our members and deliver the best value in financial services. It's where trust and tradition meet innovation and versatility, and the community is paramount.

First Atlantic is headquartered in Eatontown, New Jersey, with branches in Eatontown, Neptune, Oceanport, and Toms River. Anyone who lives, works, worships, volunteers, or attends school in Monmouth or Ocean counties is eligible to join. Family members of a First Atlantic member can also belong.

What we are looking for:

We are seeking an Asset Recovery/Collections to assist First Atlantic Federal Credit Union to live out our Mission and Vision by working directly with the Asset Recovery Supervisor to provide best value financial services to members by providing outstanding service to both external and internal members.

Job Summary

Oversees all collection activity ranging from negative accounts, pass due payments, auto repossession, and home foreclosures. Responsible for other aspects of the collections, resolve customer billing problems, and reducing the amount of account receivables

Responsibilities

• Monitor accounts on a daily basis
• Identify outstanding account receivables
• Investigate historical data for debts and bills
• Take actions in order to encourage timely payments
• Process payments and refunds
• Resolve billing issues
• Resolve customer credit issues
• Contact clients and discuss their overdue payments
• Update account status records
• Prepare and present reports on collection activities and progress

Qualifications

• Customer Service skills
• Excellent Communication and Interpersonal skills
• Problem solving and critical thinking skills
• 6 months to Two years' experience

Education

• High school diploma
• Associate's/Bachelor's degree is a plus