Job description

Location: Charlotte Metro Area and Foothills area

The Area Coach has the overall responsibility for overseeing the people, processes, and operations of 5-7 restaurants in one area. The Area Coach drives excellence in day-to-day operations of all Fulenwider Enterprises owned restaurants in the market; trains, coaches, supports manages; plans and sets goals; focuses on in-store problem solving/process improvement; sets standards; recognizes and motivates Restaurant Managers, Assistant Managers and Restaurant Teams.

Additional Responsibilities Include:

• Provides leadership for each manager in the market to ensure customer satisfaction.
• Leads the way by working with each RGM in the market to deliver Restaurant Controllable Profit and meet targeted flow-thru in each restaurant in market; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times.
• Partners with each RGM in the district to build sales over last year’s sales achievement.
• Accountable for coaching and training RGMs, AMs and Shift supervisors for operational excellence, supports national training initiatives, involved in process for new employee orientation, monitors training processes to ensure quality training of team members and managers.
• Aggressively develops and maintains RGM and AM staffing levels; drives to fill management staffing for each restaurant in area; commits to selection process; monitors restaurant-level staffing.
• Absolutely uncompromising execution of the highest standards of OSHA, local health and safety codes, and company safety and security policy.
• Champions recognition and motivation efforts throughout the area.
• Does not compromise in creating and maintaining a safe environment for employees and customers.
• Has authority to hire and fire (or participate in those decisions)
• Resolution oriented in all restaurant-level employee relations activities; provides needed employee relations assistance to RGM; is proactive in addressing employee relations needs in the market.
• Exhibits ownership when working to resolve chronic R&M issues; determines causes of excessive R&M; gathers R&M issues; identifies trends and takes to Director of Operations.

Requirements

The ideal candidate for the Area Coach position will possess:

• Good communication skills, and strong interpersonal and conflict resolution skills
• Exceptional team building capability
• Basic business math and accounting skills, and strong analytical/decision-making skills
• Basic personal computer literacy
• High School Diploma or GED required, College or university Degree Preferred
• Three to five years of successful, high sales volume, operational management experience in the Quick Service Restaurant industry.
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Self-determined schedule
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: On the road

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