Job description
Application Support Analyst
We are searching for highly motivated and enthusiastic production support professionals in both an individual contributor and leadership capacity. Our support teams work in partnership with business and other technology counterparts running the application production platform, providing quick resolutions to issues, driving stability, efficiency and effectiveness improvements to help the business succeed. You will be required to work closely with business and technology partners developing application knowledge, driving and tracking projects around stability and service improvement, operational excellence improvements, incident resolution and follow-up activities and providing strategic technical solutions. You will develop detailed knowledge of multiple business areas and functions, coupled with cutting edge technologies in the Institutional Clients Group(ICG). You will work as part of a global team.
Key Responsibilities:
- Handling incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
- Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
- Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
- Communicate effectively with operations and technology partners on a regional or global basis.
- Working closely as a trusted partner for senior business heads
Qualifications:
- Experience in application support is desirable.
- Previous financial institution experience preferrable but not mandatory.
- Good team player and the ability to effectively share information is essential.
- Good general problem solving skills and ability to prioritize workload a must.
- Experience with Unix/Linux/ SQL desirable.
- Excellent written and verbal communication skills.
Education:
- Bachelor’s/University degree or equivalent experience
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Job Family Group:
Technology-
Job Family:
Applications Support-
Time Type:
Full time-
Primary Location:
New York New York United States-
Primary Location Salary Range:
$101,450.00 - $152,180.00-
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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