Job description
Role: Application Support OR Production Support Lead / SR
Location: Dallas, TX (Day one Onsite)
Need a confirmation from the candidate stating they are ok to go to day one onsite and 24X7 support as well as rotational shift
- Experience to work on 24x7 shift model.
- Experience in handling customer calls / Cisco Finesse Agent.
- Exposer to basic infrastructure components.
- Experience in Service Now Ticketing tool.
- Understanding incident correlation products like big panda.
- Exposure on Monitoring both manual and tool based and experience on ticketing activities
- Managing and first level troubleshooting by following knowledge articles.
- Updating and maintain knowledge articles.
- Resolving start up and login problems, Desktop performance and optimization, resolving browser and internet connection, troubleshooting DNS & DHCP issues.
- Good communication skills with ability to communicate effectively with technical and non - technical issues with colleagues at all levels within and outside organization
Job Type: Full-time
Pay: $125,011.39 - $128,141.54 per year
Experience:
- ServiceNow: 3 years (Required)
- Windows: 4 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: On the road
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