Job Type: Information Technology

Pay Range $88,000 to $92,000

Location Colorado Springs, CO

Date First Posted 5/15/23

Application Intermediate

Colorado Springs Utilities is looking to hire an Application Intermediate to join our team. In this job, you will support our technology solutions through maintenance and support troubleshooting of both in-house developed and Commercial off-the-shelf systems (COTS) deployed on-site and in public and private clouds. Key application systems supported by this position include the Human Resources and Financial system, Asset, and Work Management System, and a variety of applications supporting utility operations and engineering.

Typically, the Intermediate will be expected to work semi-autonomously on moderate to complex incidents, problems, and projects. Possess knowledge and breadth of experience in supporting multiple applications of varying technologies. They are expected to run minor software upgrades with minimal direction leveraging internal and external resources.

Skills/Abilities

• Successfully prioritize service issues based on multiple competing objectives while multitasking

• Effectively communicate with team members & customers with excellent verbal and written communication skills

• Organized, detail-oriented, and self-motivated with strong customer relationship skills

• Willingness and commitment to ongoing learning and self-development

• Excellent troubleshooting skills, analytical skills, and critical thinking for solving application issues

• Technical aptitude –Excellent ability to learn, understand and then disseminate information of a technical nature

Responsibilities will include:

• Creates, maintains, and monitors applications and/or programs and ensures proper functionality and system reliability

• Works directly with requestors and stakeholders on incident resolutions and change requests

• Creates, updates and maintains database tables and other data management structures

• Creates and maintains query algorithms and reports

• Maintains data integrity within applications

• Troubleshoots and diagnoses software and database issues

• Analyzes customer requests by gathering data requirements and determining solutions for application development and report writing

• Performs research on technical software and related questions

• Upgrades vendor software

• Performs file, application or database server back-ups

• Provides technical assistance to end users and help desk staff

• Provides on-call technical support for scheduled/batch processes

• Monitors programming and technology changes

• Plan, create, improve, and maintain procedures and documentation related to the administration of software applications, system and architecture design, implementation and back-out plans, user management, and system release management

• Rotational On-Call support of mission-critical applications 7x24 may be required, without compensation

• Troubleshoot and resolve production application/system issues

• Configure and refine system monitoring and alerts

• Coordinates with vendor support for issue resolutions, patching, system upgrades, and release management

• Managing small application-related projects to include requirements gathering and assessment, high-level design, effort estimations, and ROI analysis

Required Experience

• 2 years experience in applications or related programming or support areas

Highly Desirable Experience

• System monitoring tools and techniques

• ITIL certification

• Experience administering and supporting Asset/Work Management and AutoCAD systems is highly beneficial.

Why should you apply: This position will reward you with intellectually challenging work, including complex professional-level application implementation, integration, and support of mission-critical business infrastructure systems.

What will it take to be successful? Highly qualified candidates will bring a bachelor’s degree in Computer Science or a closely related field. The ideal candidates will bring more than 3 years of demonstrated experience in these areas.

Our Commitment to Our Employees…

Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We do not just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

• Time Off – Because everybody needs time off to recharge

• Vacation – New employees accrue 13 days of paid time off to start, while our more tenured employees accrue 24 days per year

• Personal Leave –3 days per year of personal leave

• Paid Holidays –10 paid holidays per year

• Sick Leave – Accrue 12 days of sick leave annually for those days when you or a family member is feeling under the weather

• Vacation Buy – Purchase up to 40 hours of additional vacation time

• Pension Plan – Looking forward to a comfortable lifestyle once you’re done working? The Colorado Public Employees’ Retirement Association (PERA) provides you with retirement benefits and peace of mind when you retire

• Medical – Select from three comprehensive medical plans, starting at $10.00 a month. Employees also enjoy access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)

• Wellness Program – Voluntary wellness program that allows you and your spouse to each earn up to $500 to use towards healthcare expenses, $100 in Visa gift cards, and up to $400 in gym membership reimbursements

• Dental – Select from two dental plans, with in-network PPO preventive care covered at 100% and access to orthodontia coverage

• Vision – Voluntary plan that covers full vision care services and discounts on LASIK eye surgery

• Retirement Saving Programs – Supplement your pension plan with voluntary retirement programs such as the PERAPlus 401(k) and MissionSquare’s

• Roth IRA and 457 plans

• Disability Coverage – Short-Term (STD) and Long-Term Disability (LTD) insurance available for purchase

• Employee Assistance Program (EAP) – Makes the going a little easier by aiding with mental health, stress management, work-life balance, financial and legal matters, and much more

• Long-Term Care Insurance (LTC) – Whether it's due to an accident or a serious illness, LTC insurance is available for purchase to help you and your loved ones

• Life Insurance – Company-paid life insurance and supplemental coverage available

• Tuition Reimbursement – Employees are eligible to receive up to $5,250 annually for Tuition Reimbursement

• Qualifying Public Service Employer – Payments made towards student loans may qualify for the Public Service Loan Forgiveness ProgramCurious about joining our team? Learn more at https://coloradospringsutilities.jobs/jobs /

ATTENTION :

• All positions will be posted for a minimum of 5 calendar days.

• Starting pay will be determined within the posted pay range based on the experience, education, and training of the successful candidate; if there is a single pay rate posted, the job starts at that rate.

• Colorado Springs Utilities does not sponsor work visas of any kind (including but not limited to F-1, H-1B, or TN visas). Eligible applicants must be authorized to work in the United States.

Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation, or gender identity. Affirmative Action is Colorado Springs Utilities’ effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force.

For more information regarding applicant rights, visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Accessibility Accommodations . If you are an individual with a disability or disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at accessibility@csu.org or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes.

E-Verify and Right to Work Notice . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: http://coloradospringsutilities.jobs/applicants-rights-and-responsibilities/ . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.

Have a question? If you have a question about a position or need assistance from a recruiter, email us at csurecruiting@csu.org or call 719-668-7500.

Job Type: Information Technology