Job description

About Us

We believe in a sustainable future for people, buildings and a better planet. Key2Act (K2A) is an award-winning software as a service (SaaS) company that is continuously innovating to solve customer problems in the smart building and field service & construction management industries. Our Signature software suite is the unmatched industry leader in the Microsoft Dynamics GP field service and construction markets. We’ve recently introduced our building analytics platform called BOB, the world’s first Building Optimization Broker, to help our customers reduce energy, improve comfort and more. Join us and meet BOB + Signature! www.k2a.com

About the Role

With an emphasis on the success of the customer and a positive customer experience, you will be responsible for the on-site implementation of Key2Act products including installation, process review, setup, consulting, and training.

Application Consultants manage and troubleshoot existing software applications and programs, finding and implementing solutions to existing and potential problems. Application Consultants create and implement new software programs and applications to meet specific business goals and customer needs. Key2Act’s Application Consultants will work individually or on a team providing subject matter expertise and hands-on configuration during an implementation, upgrade, or optimization project. You work directly with client staff.

What You’ll Do

• Contribute to the achievement of the Professional Services Department’s goals
• Establish and follow through with personal development goals to support the success of the company and personal growth
• Complete timely entry of time and expenses in project accounting system
• Seek to improve operational efficiency in the position as opportunities present
• Achieve utilization, revenue goals and profitability as noted on the yearly Professional Services Incentive Plan (PSIP) form
• Collaborate with team members to problem solve, share knowledge, facilitate effective team interactions, and encourage enthusiasm and innovation
• Develop and maintain detailed functional knowledge of the Microsoft Dynamics GP and Key2Act product stack
• Develop an understanding of various technical environments
• Travel to customer sites as needed to deliver professional services
• Lead software implementations for Microsoft Dynamics GP and/or Key2Act products using required implementation methodology
• Analyze customers' business requirements and application objectives
• Provide in-depth application expertise in targeted business areas
• Streamline customer business processes to achieve greater ROI
• Match client business requirements to product capabilities in order to configure and customize to meet customers' needs
• Study manual processes and advise clients on automation of tasks
• Perform application and technical work under the direction of the Project Manager, Lead Consultant and/or Consulting Management
• Establish, coordinate, and maintain data integrity procedures and processes
• Take a hands-on approach to troubleshooting data cleanup, as necessary
• Prepare weekly status reports on all project activities
• Ensure timely project conclusion
• Communicate obstacles or elements that may exceed the statement of work
• Serve as an intermediate-level billable consultant and post-sales technical support specialist when needed
• Act as a liaison between customers and the company
• Work independently with minimal supervision
• Establish and maintain effective working relationships at all levels within both customer and partner organizations and Key2Act
• Seek opportunities to increase customer satisfaction and deepen client relationships

What You Need

• Bachelor's degree in Business, Accounting, Marketing, Sales, Computer Science; or related experience with references required
• Minimum of 3 years of experience as a customer-facing product support specialist, billable consultant, or trainer required
• Prior Microsoft Dynamics GP Software implementation experience required
• Prior Key2Act implementation experience a plus
• Field Service Industry knowledge preferred
• Microsoft Dynamics GP required
• Microsoft Office Products (Word, Excel, Outlook) required
• Experience working with Microsoft SQL and SSRS preferred
• Key2Act Software a plus
• Experience with Business Central a plus

Benefits

• Full benefits package includes, medical, dental, vision, 401k with employer match, flexible spending
• 100% Company paid life insurance / accidental death/ dismemberment coverage (AD&D), short term disability, and long term disability
• Paid holidays and paid time off

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Microsoft Dynamics GP: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: Remote

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