Job Description

Position Title: Appliance Service Technician

• Service Area – Western Lorain and Medina Counties and surrounding areas

Come join the undisputed Appliance Service leader in Western Lorain and Medina counties. Mr. Appliance of Elyria offers a M-F, 8-5 schedule (no on-call), Hourly rate plus commission, training, paid time off, and 401K with matching after one year. Earnings potential of 35K-50K first year (or more).

Summary:

We at Mr. Appliance® of Elyria are looking for qualified professionals to join our team. We are part of an international appliance repair franchise network with over 300 locations. We are looking for experienced Appliance Repair Technicians, and those with an interest and aptitude to train in the profession. We live our code of values of Respect, Integrity, and Customer Focus while having fun in the process! As an Appliance Repair Technician, you are a key member of our team responsible for the quality and efficient installation, maintenance, and repair of appliances and other equipment. You also develop new customers by identifying opportunities to sell additional work. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, have a knack for troubleshooting, and can manage time to effectively meet deadlines. Ideally, you have proven communication skills with supervisors, employees, and customers.The technician is responsible for the repair and service of products in the customer's home. Products repaired include the following appliances: Washers & Dryers, Refrigerators, Freezers, Ranges, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers and other home appliances.

The technician provides timely, quality repair and installation of customers' products while maintaining the highest possible customer service. We provide a service van, specialized tools, uniforms, I-Pad, cell phone, and training opportunities.

Duties and Responsibilities:

• Accurately diagnosing and repairing appliances/equipment in the customer's home

• The ability to select and use basic tools or instruments to assemble, adjust, calibrate, repair or test various products

• The ability to give the customer an accurate estimate of the cost of repair or installation

• The ability to read, understand and navigate through the information presented in schematics, diagrams, blueprints or other pictorial displays on an I-Pad

• The ability to use an iPad for service call processes, routing functions and parts/inquiries/ordering.

• The ability to safely lift up to 50 pounds on a repetitive basis, up to 100 pounds on an occasional basis without assistance, and the physical ability to perform strenuous work under varied circumstances

• The ability to provide knowledgeable, courteous, and professional customer service

• The knowledge of basic electrical principles

• The ability to work variable and flexible hours

Requirements:

• Professional work experience as an appliance repair technician or an aptitude to learn the trade

• Previous in-home appliance diagnosis and repair experience a plus

• Pleasant, polite manner for dealing with co-workers as well as customers

• Ability to work both independently and as a team member

• Must be at least 18 years of age

• Valid Driver's License and insurable Motor Vehicle Record

• Refrigeration License, a plus but not required

Compensation:

• Large company benefits with small company treatment

• Hourly rate with bonus opportunities

• 6 paid holidays and 3 flex days per year

• One week vacation after 6 months

To see what a day in the life of a Mr. Appliance Service Technician looks like, check out this quick video:

https://www.youtube.com/watch?v=PKYcpaF0mac

Notice

Mr. Appliance LLC is the franchisor of the Mr. Appliance® franchised system. Each Mr. Appliance® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

• Acknowledgement

I acknowledge that each independent Mr. Appliance® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.