POSITION TITLE: Ancillary Scheduler I

POSITION SUMMARY:

Performs all duties and functions in relation to the scheduling of patients and coordination of the resources required to be able to perform said procedures. Effectively communicates with staff, providers, and patients. Reports directly to the Lead Scheduler under the direction of the Director.

ESSENTIAL JOB FUNCTIONS:

• Arrives at job on time and ready to work, while projecting an image of professionalism in communication, appearance, and conduct.
• Supports Sky Lakes Medical Center’s Mission and Vision, as well as the expectations of the Diagnostic Imaging department.
• Maintains a working knowledge of departmental standard operating procedures.
• Can proficiently schedule at least one imaging modality.
• Performs all duties and functions in relation to the transcription, scheduling, and order verification of all exams within the diagnostic imaging modality.
• Transcribes all imaging orders in a timely fashion, adhering to department standards.
• Completes and reviews documentation for accuracy prior to transcription and scheduling of examinations.
• Ensures patient care is delivered and the unit is maintained in accordance with professional regulatory standards.
• Effectively communicates all relative preparation instructions to patients as necessary, including check in times, driving restrictions, food and medication restrictions, and any other required exam instructions.
• Works with the department Leads to answer any clinical questions that a patient might have regarding their procedure.
• Screens all patient’s charts for allergies, necessary bloodwork, blood thinners, and any pre procedure imaging that is required for all exams as needed. Accurately schedules procedures, documenting correct diagnosis to include referring and/or performing providers.
• Courteously accommodates requests from patients and provider’s offices for STAT or same-day add-ons.
• Ability to communicate medical terminology accurately in both verbal and written form.
• Demonstrates proper phone etiquette and is always courteous and respectful towards patients, referring providers and staff, as well as the ability to handle multiple phone calls and schedule changes, remaining professional at all times and leading by example.
• Maintains a good working relationship with staff, providers, and various departments of the hospital.
• Demonstrates flexibility in accepting schedule and work assignments and is a good team player.
• Responds appropriately to inquiries and complaints while working directly with the Department Leads to resolve any issues.
• Maintains a clean, well-organized and properly stocked area. Monitors office equipment and reports any malfunctions.
• Demonstrates willingness and ability to perform additional job duties as assigned.
• Maintains a good working relationship with the Radiologists, Cardiologists, and Radiology PA for the facilitation in scheduling examinations.
• Maintains a good working relationship with ordering providers, hospitalists, and RMTs, for the facilitation in scheduling examinations and answering any questions that they may have regarding said procedures.

MARGINAL JOB FUNCTIONS:

• Performs other duties as assigned.