Job description
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
Under the general direction of the Mgr - Customer & Quality Svcs, responsible for success of the Operations, Product Quality, and Customer Support Department.
- Complete client-specific projects to a consistent level of quality, value and timeliness.
- Partner with Operations and Customer & Quality Svcs team to ensure that our preparation and output is consistent with our client experience objectives.
- Acts as Subject Matter Experts (SMEs) for Strategic Account Managers relative to backend form build processes. The expectation is that the role can speak knowledgeably and confidently about our abilities within the CenterX software.
- Presents ideas and solutions to streamline the build process or deliver an improved experience for clients by creating and maintaining standards/procedures for implementation of objectives.
- Executes production tasks according to a documented schedule that meets or exceeds customer expectations.
- Develops and manages monitoring plans for existing clients to establish baseline trends and developing action plans for variances.
- Executes necessary technical training for continued growth within Customer & Quality Svcs.
- Perform liaison duties between operations and programming personnel in the areas of systems design, modifications, or trouble shooting.
- Perform liaison duties within Customer & Quality Svcs personnel to drive cohesion between QA, Form Mapping, and FEW operations and objectives.
What your background should look like
Requires broad training in fields such as business administration or similar vocations generally obtained through completion of a four year Bachelor's Degree Program. Normally requires a minimum of one (1) year related and progressively responsible experience.
Understanding of the healthcare industry- Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities.
- Ability to ask for feedback and drive to improve, while actively developing members of the Form Mapping team.
As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an
exemption/accommodation.
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
Schedule
Full time
Salary Range*
- This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Affiliated Companies:
Affiliated Companies: Marshall Reinardy LLC
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
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