Job description
Do you want to change the world? We do, too.
SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
Summary of Role:
Amendment Specialists perform the critical role of interface between SunPower customers and dealers to provide support throughout the solar installation project lifecycle. They primarily work with internal and external customers and business partners to resolve various agreement amendments and other escalations to keep projects on track. You make sure all the parts that are required to progress a project are done on time as committed to our customer.
Note: This job description does not contain a comprehensive listing of activities required of the employee for this job.
Essential Duties & Responsibilities:
- Work with non-dealer customers to process required amendments
- Work with non-installing dealers to process required economic amendments
- Work with internal and external teams to drive process improvements and standardization
- Track, analyze and interpret data to find creative solutions to reduce cycle times and improve cost
- Manage customers’ expectations of project deliverables and timelines as well as deliver proactive communication to customers so they are informed of progress
- Serve as primary customer advocate who takes responsibility to make sure our customer’s project runs smoothly
- Drive project stakeholder action and execution to ensure that project milestones are completed in a timely manner
- Manage conflict and customer dissatisfaction by taking ownership of issues and working proactively with stakeholders to resolve in a timely manner
- Support closed loop learning to develop, refine, and implement processes to improve efficiency and customer experience
- Build relationships with internal/external stakeholders as well as customers through respect, empathy, effective communication and being well organized
Minimum Qualifications:
- Two plus years of Project or Account Management experience
- Experience in residential home improvement project coordination or project management
- Proven customer service background
- Proven friendly telephone voice and demeanor
- Ability to remain organized in a fast-paced environment, while managing multiple projects
- Excellent written and verbal communication skills
- Experience using a CRM and/or project management software
- Curious, always seeking to learn more and understand
Preferred Qualifications:
- B.S. / B.A. degree and minimum 3 years related experience; or equivalent combination of education and years of related experience
- Technical knowledge of solar system installations
- NABCEP certification
Physical Demands and Working Conditions:
- Able to work upright and stationary and/or standing for working hours
- Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable method
- Able to position and move objects up to 10 pounds
- Able to use and learn standard office equipment and technology with proficiency
- The position requires travel with potential of overnight stays between assigned facilities and various locations within the community (less than or equal to 10% travel)
- Day to day work is completed in the office at personal computer M-F, first shift hours
- Ambient noise level is usually quiet, consisting of normal conversations, business machines, telephones, but occasionally may be above average for portions of the business day
Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
EOE Minorities/All Genders/Protected Veterans/Disabled
SunPower Supports EEO
Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
NOTICE TO ALL APPLICANTS AND EMPLOYEES
Availability of Affirmative Action Plan for Review
SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.
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