The Department of Surgery at UF College of Medicine – Jacksonville is seeking candidates for the position of Ambulatory Administrator. The Ambulatory Administrator will report to the Department Director in the Department of Surgery and have primary oversight of clinical operations at our various practice sites including Faculty Clinic (ENT/Audiology Clinic and Surgery Clinic), North Multispecialty Surgery Clinic, and as a collaborative partner with leadership at all satellite practice locations (UF Health East, UF Health Baymeadows – Surgery). The Department of Surgery is home to the divisions of General Surgery/Surgical Oncology, Otolaryngology, Plastic Surgery, Trauma/Acute Care/Critical Care, and Vascular Surgery. As a tertiary referral center, we serve the population of Northeast Florida and Southeast Georgia.

The department is poised for substantial growth as we expand the elective surgical practice throughout the Northeast region. The ideal candidate will have a strong collaborative and analytical skillset as we aim to refine processes and enhance operational efficiencies. This position will significantly impact our department mission of being the regions most valued surgical health care asset while also furthering our department vision of providing the nation’s best surgical care at your doorstep.

Scope of the Job

Under the direction of the Administrative Director or the Vice President of Ambulatory Services, the Ambulatory Administrator ensures patients are provided high quality care in a safe environment, and in a customer service and results oriented manner. Responsible for day-to-day clinical and non-clinical operations and coordinating the provision of ambulatory health care services in multiple primary and specialty care offices. Ensures that the services reflect the philosophy and standards of the providers and organization. Also responsible for planning, developing, implementing, and evaluating ambulatory health care provider services, programs and activities. Serves as a liaison between the offices, the offices of Ambulatory Services and Planning and Development, UF Health, and the various on and off campus departments.

Essential Functions

• Works together with Physician Leaders to establish standards of ambulatory care and performance regarding responsiveness to physician and patient customers, effectiveness of support systems and appearance of physical facilities.

• Promotes financial viability of ambulatory services and programs through appropriate budgeting and monitoring of financial performance related to pricing strategies, revenues, expenditures, and resource management.

• Oversees and/or directs employee management activities within ambulatory care areas including interviewing, hiring, training, counseling, and disciplinary actions.

• Provides coaching and direction for staff to maximize and strengthen exceptional customer service performance while holding staff accountable.

• In conjunction with management, Finance, and Business Groups, ensures that ambulatory managed care opportunities are coordinated to maximize third-party reimbursement.

• Develops and recommends strategic and operational plans and operating policies in a cost-effective and customer-oriented manner. Implements endorsed actions and policies and monitors progress.

• Responsible for the cooperative planning of new ambulatory offices, renovation and improvement of facilities and establishing systems that ensure efficient and cost-effective utilization of resources, space, materials and personnel.

• Promotes a patient- and family-centered care environment for ethical decision making. Advocates for patients to promote optimal care and outcomes. Promotes autonomous decision making by patients.

• Actively participates in quality improvement activities.

• Reviews monthly financial statements with Providers and staff.

Temperament

Adhere to company policies and procedures, demonstrate the core values and Hospitality behaviors, resolve conflict through open, honest, professional communication, demonstrate positive and enthusiastic attitude, keep supervisor and leadership apprised of issues, and seek opportunities to recognize others.

Skills, Knowledge, Abilities

Experience

Education & Certifications

Bachelor’s degree in an applicable field (Business Administration, Allied Health, Health Care Management, etc.) required. A Master’s degree in same is preferred. Combination of college and equivalent combination of education, training and experience from which comparable skills can be acquired may be substituted.

Valid driver’s license and auto insurance required for daily travel to satellite offices.

UFJPI IS AN EQUAL EMPLOYMENT OPPORTUNITY INSTITUTION