Job description
JOB SUMMARY
The Airport Coordination Center coordinator is responsible for performing a variety of tasks to keep operations running safely, efficiently and on-time. This includes focus on load planning such as weight and balance, passengers, operational excellence, execution and knowledge of policies and procedures. The position is responsible for the cross departmental coordination of ground operations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide customer service and support to all stations as well as other SY departments.
- Aircraft load planning.
- Verification of Cargo Load Report prior to all departures including Military, Charter and Private service
- Coordinate operational irregularities to include hotel accommodations and meal vouchers for impacted customers.
- Air to ground notification of gate and local bag carousel delivery.
- Coordinate with MTC the movement from the pad to the gates for FF’s.
- Coordinate with appropriate departments in the event of a staff or passenger accident, illness, or injury including Med Link coordination, flights being met by paramedics and emergency response notification and response tracking.
- Record mail, cargo, and company material weights loaded onto SY aircraft.
- Process security queue and handle inhibited or restricted passengers.
- Assist Airport Coordination Center Supervisor and other management with company initiatives and projects.
- Research and resolve questions regarding company policies and procedure, FAA/TSA/CBP regulations and safety and security protocols.
- Monitor seat map assignments, making changes as needed.
- Coordinate overbooking and authorizations, as necessary with a 3rd party company – Secure Flight.
- Assist with the load planning of the Amazon Freighter operation
- Any other duties assigned by management
SUPERVISORY RESPONSIBILITY
None
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- High school diploma and/or equivalent work experience
- Ability to anticipate needs of coworkers and passengers in a fast-paced environment.
- Ability to learn quickly and understand and interpret flight schedule and airline flight destination information.
- Very good communication, organization and problem-solving skills
- Microsoft office suite and familiarity with airline applications (AIMS, Sable, Go Now and Navitaire)
- Must have the ability to work flexible work hours including availability to work holidays and weekends
- Prior airline experience
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and copiers.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
ADDITIONAL NOTES
Must be able to obtain MSP SIDA badge and Custom Seal.
AAP/EEO STATEMENT
It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education
Preferred
- High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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