Job description

All applicants are required to fill out Vilas County's application which can be found at www.workforvilascountywi.com. Please submit with resume.

Job Summary:

Provide the general public, but particularly adults who are elderly or have a disability, with information and assistance for a wide range of community resources; help inform and educate people about their options; assist in connecting them to programs and services, including public and privately funded options.

Essential Duties:

1. Fulfills a customer service role, with a goal of exceeding customer expectations, by ensuring that the consumer experiences a welcoming atmosphere. Uses strong interpersonal skills (professional greeting, warm tone, courteous and appropriate language, motivational interviewing techniques and active listening skills to build rapport with an unhurried attitude (over the phone, in person and via email).

2. Performs home visits at a time and place that best meets the consumer’s schedule.

3. Gathers sufficient information to accurately identify and clarify inquirer’s problems and needs, explores needs beyond the presenting problem, looking at short and long term solutions, checking in with the inquirer and summarizing what they are requesting. Provides Options Counseling to customers.

4. Searches the Information and Assistance resource database, and other information resources to identify, evaluate and suggest potential programs and services.

5. Provides information about programs, services (public and private) and public benefits, makes referrals and, when needed, helps consumer get connected to appropriate services.

6. Assists individual in completing community resources applications, if needed. Maintain contact throughout the eligibility and enrollment process, and follow-up as needed.

7. Provides short-term service coordination according to ADRC policy.

8. Provides advocacy as needed.

9. Collects preliminary financial data (including medical and remedial expenses) and refers to Economic Support Unit for financial eligibility determination for publicly funded programs.

10. Participates in various transition activities designed to help youth who have a disability transition from school to the adult service system.

11. Participates in program development, marketing and outreach activities including representing the ADRC at public information fairs.

12. All other duties as assigned.

Documentation and Quality Assurance:

1. Maintains accurate and complete documentation in a timely fashion with objective notes in the I&A database.

2. Participates in prevention activities, support groups, classes and other initiatives, as required/and or recommended.

3. Administers the Long Term Care Functional Screen to determine functional eligibility.

4. Completes required recordkeeping and ADRC activity reporting and 100% time reporting in a timely manner.

5. Participates in Quality Assurance/Quality Improvement projects and activities.

6. Arranges work schedule as necessary or directed to meet the program and consumer service needs.

7. Represents ADRC of the Northwoods to the community at large through professional interaction, public speaking, media presentations, and participation in community advisory groups as requested.

Professional Growth and Development:

1. Participates in staff meetings and training activities, as required and/or recommended.

2. Complies with applicable federal and state laws, administrative rules, established agency procedures and accepted professional standards.

3. Participates in on-going training, maintaining current knowledge to ensure compliance with federal and state regulations.

4. Adheres to the AIRS national standards.

5. Maintains the confidentiality of client information as required by State and Federal laws and regulations and professional practice standards.

Education/Licensure/Certification:

• 4 Year College Degree is required
• Obtain Functional Screen Certification within three (3) months of employment. Obtain AIRS Certification within one (1) year of employment is required.
• In Addition to Education - One to three years Social Services/Human Services/Commission on Aging experience is strongly preferred. Other significant and applicable experience will be considered.

ESSENTIAL SKILLS REQUIRED:

A. Valid WI driver’s license, dependable transportation and appropriate auto insurance as necessary.

B. Excellent typing skills, high proficiency with MS Office.

C. Excellent customer service, phone, interviewing, and public speaking skills.

D. Thorough and current knowledge of community resources and ability to coordinate with other agencies/professionals.

Job Type: Full-time

Pay: $20.00 - $24.48 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Can you obtain Functional Screen Certification within three (3) months of employment
• Can you obtain AIRS Certification within one (1) year of employment.

Education:

• Bachelor's (Required)

Experience:

• Social Services/Human Services/Commission on Aging: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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