Job description

Responsibilities

Company Overview:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, São Paulo, Seoul and Tokyo.

Why Join Us:
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Role and Team:
TikTok is seeking an Agency Specialist Manager (ASM) to support our organization out of the New York office. The ASM will partner closely with the Agency Partnerships team to provide support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients. They will establish and strengthen key client relationships with a focus on agency education, client satisfaction and revenue enablement. Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide custom solutions for agencies leveraging our unique suite of ad products.

Responsibilities:

• Manage and grow agency client relationships for advertisers.
• Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies.
• Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs.
• Collaborate with XFN partners to develop process/workflow for new opportunities, product adoption and liaison with enterprise partnership teams.
• Identify optimization opportunities for improving performance.
• Demonstrate expertise in all matters relevant to the agency's book of business, including escalation and troubleshooting to resolve client issues.
• Consult and coach clients and agencies to achieve greater results on TikTok solutions.

Qualifications

Qualifications:

• 5+ years of experience in account management / client services roles in digital marketing or ad tech
• Must be willing to work in New York, NY

Preferred Qualifications:

• Experience prioritizing and managing tasks within a fast-paced environment
• Ability to analyze data and identify insights
• Track record of supporting revenue goals
• Experience in performance advertising and managing significant, complex and scaling challenges
• Experience diagnosing and solving technical problems with product and engineering teams

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at accommodations@tiktok.com.

The base salary range for this position in New York City is $72888 - $168000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, restricted stock units, as well as a comprehensive benefits package.
Job Information
The base salary range for this position in New York City is $72888 - $168000 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, restricted stock units, as well as a comprehensive benefits package.

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