Job description

Responsibilities
TikTok is the leading destination for short-form mobile video. We have several global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

The global Monetization Integrity team ensures safe and quality experiences between users, creators, and businesses to enable TikTok in its mission to inspire joy and creativity. The team is responsible for creating scalable and reliable solutions that allow TikTok users and businesses to interact in a trustworthy manner, always working to anticipate and protect against threats.

The team is composed of Policy, Operations, Product and Data specialists working cross-functionally with key stakeholders (Product, Engineering, PR, Legal, and Sales) to design and optimize ad policies, manage moderation processes, build scalable systems and tools driving efficiencies within our integrity mechanisms. This team is critical to working together to solve large scale issues that have significant global impact.

Main Responsibilities:
1. Act as the pivot role to bridge customer (both internal & external) and Ads Integrity team to handle their daily queries and questions;
2. Collect customer voices, address their issues and concerns and support them to achieve business success via our platform;
3. Execute both quantitative and qualitative analyses of data and trends to deliver insights on various of dimensions such as policy, system, process to drive for the optimization to continuously improve customer satisfaction;
4. Work closely & hand in hand with other departments to respond immediately to relevant service related needs.
Qualifications

Qualifications:
1. Ability to use English Language fluently and idiomatically;
2. Computer fluency and understanding of software and advanced internet functions;
3. MS Office skills;
4. Minimum 6 months of Customer service related working experience, strong willingness to support internal and external customers to address their issues and develop their business on our platform;
5. Ability to work in fast and evolving workflows with eye for detail;
6. Ability to maintain a high degree of confidentiality while meeting strict deadlines.

TikTok is dedicated to fostering a welcoming work space and championing diversity and inclusion. We welcome people as they are, value uniqueness, and inspire potential. The evaluation of our candidates is solely based on our business needs and individual qualifications for job requirements, and we are strongly opposed to discrimination of any kinds based on race, gender, color, age, nationality, religion, sex, sexual orientation, marital status, citizenship, disability, veteran status, or any other legally protected characteristics to our candidates and employees.

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