Job description

The Admissions Representative is an integral role that directly impacts SDI’s mission through student satisfaction and care. Under general supervision, the Admissions Representative recruits and enrolls students that have expressed interest in furthering their education in the Firearms Technology and Unmanned Technology industries. The individual is responsible for accurately portraying SDI’s academic programs, enrollment process, qualifications and financial consideration to each lead. The Admission Representative will make outgoing phone calls, answering incoming phone calls, send and receive emails, conduct interviews, and monitor our Live Chat platform, as they guide prospective students through all stages of the enrollment process. This role is an essential element in enabling committed students to pursue an education in their career field of choice.

Essential Duties and Responsibilities

• Consistently meets or exceeds established individual goals
• Contacts candidates assigned to the Admissions Representative using phone, email, text, Live Chat, or other approved methods
• Answers and/or returns all incoming phone calls, emails, and inquiries for any of our Firearms Technology programs in a timely fashion
• Evaluates the applicant’s qualifications, past experiences, and career objectives during the interview and other conversations to ensure a proper fit for SDI
• Provides one on one personalized assistance to prospective students through the application, enrollment, and initial attendance process of the course
• Ensures that all verbal and electronic interactions portray SDI’s programs and course offerings in a positive, professional way free from misrepresentation and in line with the guidance of various regulatory agencies including DEAC, Department of Education, ATF, DoD, the State of Arizona, VA, and more.
• Acts as the liaison between the prospective student, Financial Services and Student Services to ensure a successful student experience
• Presents SDI’s academic program information and evaluates the best fit for the prospective student
• Monitors our Live Chat application, fielding questions and participating in continual dialog with the Live Chats as needed
• Processes prospective student applications and all supporting documents into SDI’s information systems according to policy and with attention to detail
• Maintains and monitors the lead database effectively
• Participates in company, team and one-on-one meetings and coaching calls as assigned
• Consistently uses the prescribed recruitment methodology
• Supports and collaborates with other Admissions and SDI-wide staff to ensure a seamless student experience
• Adheres to all company and regulatory rules and requirements

Qualifications

• Bachelor degree required
• One year or more experience in Student Admissions/Enrollment within a higher education institution
• Proven communication skills both written and verbal
• Positive interpersonal skills
• Competitive and compassionate personality
• Ability to function well as a member of a team
• Basic skills in the use of computerized systems and databases
• Excellent people skills and the ability to multi-task.
• Results-oriented, organized self- starter with the ability to influence others
• Knowledge of and commitment to regulatory and college enrollment policies, standards, and procedures
• Experience with most Microsoft and Google programs and applications
• May be required to work Saturdays and evenings

Physical Requirements:

• Ability to maintain regular, punctual attendance and work habits
• Must be able to talk, listen and speak clearly on the telephone'

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Application Question(s):

• Are you currently in Student Loan Default?
• Do you have adequate internet access and a work space?
• We are limited to the states from which we can hire from for this position. Do you reside in one of the following states Arizona, Florida, Georgia, Idaho, Michigan, Nevada, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Utah or Wyoming?

Education:

• Bachelor's (Required)

Experience:

• Remote Work: 1 year (Preferred)
• Customer Service: 1 year (Required)
• working in College Admissions: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: Hybrid remote in Tempe, AZ 85281

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