Job Location

Position Type

Salary Range

Job Shift

Full Time day shift 7am-3:30pm M-F

$15 per hour

• Must comply with Covid19 vaccination mandate

Position Summary

First point of customer contact for general inquiries like pricing, products, scheduling etc. Receives information, Interviews and Admits patients for testing, hospitalization, and procedures. Responsible for collection of patient information and signatures needed to treat. Builds and maintains a business relationship with patients by providing prompt and accurate service to promote customer loyalty. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Supervisor

Business Office Manager

Position Supervisory Responsibilities

Supervisory Positions may include:

None

Position Qualifications

minimum qualifications

• Ability to project a professional Image.
• Must comprehend, and comply with company rules and policies
• Pass a mandatory pre‐employment drug and alcohol screening
• Must pass a mandatory criminal background test
• 1-2 years of hospital registration/admission experience preferred
• Strong customer service skills.
• Effective verbal and written communication skills, and strong presentation skills with ability to adjust accordingly for a variety of audiences.
• Persons who have been found guilty by a court of law of abusing, neglecting, or mistreating individuals in a health care related setting are ineligible for employment in this position.

Education and/or experience

• High school diploma or GED

certificates, licenses, registration

• Obtain and maintain BLS within 90 days of employment

language skills

• English is the primary language of the facility.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively present information and respond to questions from groups of executives, managers, clients, customers, and the public.

mathematical skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.

reasoning ability

• Ability to apply common sense understanding to carry out instruction furnished in written, oral and/or diagram form.
• Ability to define and solve problems, interpret data, establish facts and draw valid conclusions.

essential functions and responsibilities

• To perform this job successfully, an individual must be able to perform each key function satisfactorily based on five overall skills categories; assessment, planning, intervention, evaluation and teaching/coaching.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.

Additional Responsibilities

• Comply with HIPAA regulatory requirements.
• Adhere to the hospital’s philosophy, mission, and policies and procedures.
• Support the hospital’s goals and objectives.
• Maintains a good attendance record and follows all hospital rules, policies and procedures.
• Maintains open and effective communications with patients.
• Establishes and maintains excellent interdepartmental and interpersonal relationships.
• Attends required departmental meetings and in-services to stay current with the developments of the department and hospital.

Interpersonal Skills

• Demonstrates active listening techniques.
• Gains support through effective relationships.
• Treats others with dignity and respect; seeks feedback.
• Demonstrates honesty and integrity at all times in care and use of patient and hospital property.
• Demonstrates and understands the importance of and respect for the rights, dignity and individuality of each patient in all interactions.
• Demonstrates respect for co-workers and responds to the needs of patients by complying with hospital policies.

Position Qualifications

Minimum qualifications

• Ability to project a professional Image.
• Must comprehend, and comply with company rules and policies
• Pass a mandatory preemployment drug and alcohol screening
• Must pass a mandatory criminal background test
• 1-2 years of hospital registration/admission experience preferred
• Strong customer service skills.
• Effective verbal and written communication skills, and strong presentation skills with ability to adjust accordingly for a variety of audiences.
• Persons who have been found guilty by a court of law of abusing, neglecting, or mistreating individuals in a health care related setting are ineligible for employment in this position.

Education and/or experience

• High school diploma or GED

Certificates, licenses, registration

• Obtain and maintain BLS within 90 days of employment

essential functions and responsibilities

• To perform this job successfully, an individual must be able to perform each key function satisfactorily based on five overall skills categories; assessment, planning, intervention, evaluation and teaching/coaching.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.
• Greet patients in a professional and positive manner.

• Answer Incoming calls at the patient registration desk.
• Gather patient information to enter into registration system
• Research account issues correct and or initiate correction of errors as needed.
• Initiate outgoing telephone contact and written correspondence in order to receive payment and payment arrangements, reduce bad debt and AR days, and increase cash collection
• Respond to or forward as needed all non-cash business office correspondence.
• Assist medical records with gathering information, as needed
• Ensure registration desk is occupied at all times. Registration area cannot be left unattended for any reason.