Job description
TITLE: Admissions Navigator
POSITION NO.: P00459
SECTION: Student Records
HIRING SALARY: $31,255.86 - $34,230.40
HOURS: 8:00 A.M. – 5:00 P.M., Monday - Friday
CONTACT: Human Resources (850) 201-8510 or via email at
hr@tcc.fl.edu
MAJOR FUNCTION: The Admissions Navigator position involves independent, complex, and highly specialized clerical work and reports directly to the Director of Admissions & Recruiting. The Admissions Navigator provides comprehensive support and detailed information about admission and registration processes to prospective and current students, parents, the general public, and faculty and staff via in-person, phone, text, TDX tickets, and email. Monitors and processes assigned daily/weekly reports.
Primary duties include, but are not limited to:
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Provides comprehensive support and detailed information about admission and registration processes to prospective and current students, parents, the general public, and faculty and staff via in-person, phone, text, TDX tickets, and email. Monitors and process assigned daily/weekly reports.
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Reviews and process admission/readmission applications and admissions documents such as Personal Information Change and Change of Program, Permission to Release Records, Request to Prevent Disclosure of Directory Information forms. Reply to email questions regarding admission and registration processes in the departmental email account. Review and manage student holds.
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Reviews initial Residency Declaration documents for completion and verifies information through Department of Motor Vehicles, State Board of Elections, and other sources as necessary to determine if student is eligible for in-state tuition. Reviews for accuracy and eligibility documentation submitted by students requesting a residency exemptions or waivers and posts appropriate exemption code.
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Evaluates high school and GED transcripts and posts developmental education exemption, as appropriate. Evaluate official college/university transcripts. Posts/evaluates official test scores for AP, Cambridge AICE, CLEP, IB, DSST and Excelsior College Exams. Post and evaluate foreign and military credentials, exemption credit by certification and other alternative credit options including industry certification and Tech Prep. Post/evaluate ACT, SAT, and PERT scores.
MINIMUM TRAINING AND EXPERIENCE: An Associates Degree and four (4) years of progressively responsible clerical experience; or an equivalent combination of education and experience.
SUCCESSFUL APPLICANTS WILL DEMONSTRATE THE FOLLOWING: Ability to follow oral and written instructions. Ability to effectively communicate, verbally and in writing. Ability to use a personal computer. Ability to work with minimal supervision. Ability to organize and prioritize work. Ability to exercise good judgement. Ability work independently. Ability to work as a member of a team. Ability to organize and retrieve computerized and paper records. Ability to multi-task with multiple interruptions. Ability to organize work flow in and efficient manner in order to meet deadlines. Ability to remain calm in stressful situations and to handle the situations skillfully. Ability to maintain confidentiality. Pleasant disposition and excellent human relations skills. Knowledge of TCC admissions requirements, academic standards, and curriculum requirements. Knowledge of TCC admission system and advising policies. Knowledge of the Family Educational Rights and Privacy Act (FERPA) guidelines. Knowledge of Florida Statutes and DOE Guidelines on Florida Residency for Tuition Purposes. Knowledge of Windows operating system and Microsoft Office tools including, but not limited to, Outlook, Word, and Excel.
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