Job description

Why Charlie Health?
Young people across the country need our help. The sad reality is that a mental health crisis has taken hold of our most vulnerable population—leading to record levels of depression, anxiety, substance abuse, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our young people are suffering as a result.

Charlie Health has set out on a mission to reimagine how high acuity care is delivered to young people and families in crisis. Our initial offering is a virtual intensive outpatient program, which places peers with similar mental health experiences and goals into customized virtual groups. Our team of masters-level clinicians lead groups multiple times per week to deliver a higher level of care.

Our goal is to help young people and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every young person—regardless of location or socioeconomic status—can get the care that they deserve.

About The Role

We are a startup with a big vision and your role will be essential to our success. You'll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids we are able to treat. You'll work hand-in-hand with our team to facilitate admission for hundreds of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Health’s admissions team. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. The admissions team ensures that all admissions processes are completed within the designated time and documentation is professionally presented.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental health care that will impact millions of lives in a profound way.

Responsibilities

• A comprehensive understanding of Charlie Health's services, mission and vision
• Responds to all incoming inquiries from prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
• Builds trust and rapport while gathering detailed demographic information, presenting problem, and treatment history
• Identify prospective client’s needs and present Charlie Health’s individualized and the complimentary services
• Deliver an outstanding level of connection that reflects favorably on our program and leaves a positive lasting impression on potential clients
• Articulates program details, answers questions accordingly, resolves concerns of clients and parents in a timely manner, and involves the appropriate parties if necessary
• Identify and connect with CH licensed clinicians when crisis intervention/safety assessment or HLOC is needed during the intake process
• Ensure that all prospective clients, families, and referral sources are followed up with and advanced through the admission process in a timely fashion
• Maintain relevant and accurate records for each client including treatment consents, insurance information, and detailed communication summaries
• Liaise with teammates and lateral departments to ensure effective and efficient collaboration enabling prospective clients to begin in Charlie Health’s program
• Goal oriented and motivated by increasing access and removing barriers to mental health care
• Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources

Qualifications:

• Bachelor's degree in health sciences, business administration, communications or relevant field
• 1-2 years of Salesforce experience required
• Minimum of 2 years experience working in admissions and/or patient acquisition in the mental health setting
• 1-2 years of experience using contact center technology
• Upholds Charlie Health’s Mission, Vision, and Values
• Experience working with young adults and adolescents
• Familiarity with outpatient mental health settings and services
• Strong ability to multitask and work in a fast-paced environment
• Demonstrates a high level of emotional intelligence
• Knowledge of HIPAA policies and procedures
• Proficient with Microsoft Office and Google Suite #LI-Remote

So—what do you think?
If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have young people to save. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.

Please do not call our public clinical admissions line in regards to this or any other job posting.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid orientation
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Wellness program
• Work from home

Healthcare setting:

• Outpatient
• Telehealth

Schedule:

• 8 hour shift
• Afternoon shift
• Evening shift
• Monday to Friday
• Weekend availability

Application Question(s):

• Please include your LinkedIn Address.
• What is the best email to contact you?

Education:

• Bachelor's (Required)

Experience:

• Admissions: 1 year (Required)

Work Location: Remote

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