Job description

Administrative Support Rep

Objective: Under general supervision, the Administrative Support Rep is responsible for answering phone calls and emails, providing details to drivers on delivery locations, responding to customers, carrier partners and drivers questions and concerns, assisting the team with administrative duties.

Key Deliverables:
1. Has a positive attitude and provides courteous, friendly service to all internal team member and external customers, by responding promptly and efficiently to inquiries and requests.

2. Be the front line of support for all customers, carrier providers and drivers, handling all inquiries to ensure we exceed expectations.

3. Maintain accurate records of customer, carrier provider and driver interactions, process accounts as needed.

4. Provides administrative support for entire team and carrier providers to ensure efficient dock operations.

5. Provide support to drivers and delivery locations to ensure on time deliveries.

6. Accurately receives, sorts, and provides appropriate paperwork to drivers in a timely manner.

7. Handle customer, carrier provider and driver complaints, provide appropriate solutions and alternatives within approved time limits; follow up to ensure resolutions.

8. Maintain general office files, including job files, carrier provider and driver files related to company dock operations.

9. Protects company assets and confidential information in accordance with company policies and procedures. Including, but not limited to, candidates, team members and proprietary company information.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies:
1. Superior verbal and written communication skills with people at all levels.

2. Customer & team focused.

3. Results driven & analytical skills.

4. Organizational skills.

5. Ability to work independently, take initiative & problem solve while applying critical thinking to decisions.

6. Technical capacity.

Supervisory Responsibilities:
This position has no supervisory responsibilities.

The company operates under six Company Non-Negotiables that are practiced at all levels of the organization:

1. Be Open, Honest and Respectful

2. Be Fearless

3. We are One Team

4. Deliver on Commitments

5. We Have a Passion to Serve

6. Walk in Humble Confidence.

Work Environment:
This job operates in a professional office environment with prolonged periods of sitting at a desk and working on a computer. The role routinely uses standard office equipment such as computers, copier and phone.

Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to communicate verbally and in writing and sit for long periods of time.

Position Type / Expected Hours of Work:
Scheduled Monday through Friday between 7:00 p.m. to 4:00 a.m. 35 - 40 hours per week, with an occasional weekend as requested from immediate supervisor.

Pay $ 18 to $20 Based on Exp

Required Education and Experience:
1. High school diploma or equivalent experience.

2. Proven success as a dispatch /administrative and/or customer service.

3. Logistics and/or transportation experience is a plus.

Please make sure that your resume is updated.

Must Pass a Background Check & Have Steel Toe Boots

We have updated the EEOC Statement with the highlighted verbiage required by the EEOC. Please make sure when using this EEOC statement in your job postings, it has this verbiage in it.

Please let me know if you have any questions.

CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as disabled veteran, marital status, sexual orientation, or any other legally-protected characteristic in accordance with applicable laws. In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location.

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