At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Admin. Nursing Support

SUPERVISOR: Branch Manager

HOURS PER WEEK: 40hrs/Non-Exempt

DEPARTMENT: Nursing Services

HIRING BONUS: $1,000 after 90 days

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

PRIMARY FUNCTION: To support clinical staff and providers in the implementation and completion of administrative tasks. Which includes but not limited to duties and responsibilities listed below. To work as a team member in the joint effort of good patient care and communication.

DUTIES AND RESPONSIBILITIES (*ESSENTIAL FUNCTIONS)
1. Scheduling/work queue management.
2. Answer incoming telephone calls from patients and specialists offices.*
3. Obtain medication prior authorizations from insurance companies and notify the patients, pharmacies and physicians.*
4. Process and close the loop on referrals, including but not limited to faxing referral and chart notes, notifying patients of outcome via MyChart or phone.
5. Troubleshoot referral questions.
6. Monitor and work the referral/prior authorization work ques and notify the patient when referrals have been approved or denied as needed.
7. Attend nursing meetings and in-services.
8. Fax outbound medical records as needed, sort and distribute inbound faxes to proper recipient.
9. Troubleshoot referrals and serve as a liaison between clinic and referrals dept.
10. Complete history numbers on all correspondence before sending to HIM.
11. Work respectfully and collaboratively in a team environment with a spirit of cooperation.*
12. Participate as an active team member in a patient-centered medical home.
13. Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business.*
14. Work in a cooperative manner with management/supervision, coworkers, customers andvendors.*
15. Abide by company policies.*
16. Attend work regularly as scheduled.*
17. Other duties as assigned.

EDUCATION/LICENSES REQUIRED:
High School Diploma or equivalent
At minimum 6 months healthcare experience

EXPERIENCE/QUALIFICATIONS PREFERRED:
At minimum 6 months healthcare experience
Previous EHR experience Previous clinic experience
Have an understanding of medical terminology
Able to respond quickly and accurately
Dependable
Possess initiative
Be a team player with strong interpersonal skills.
Possess the ability to prioritize workload and assignments

COMPENSATION AND BENEFITS:
401k plan with Employer Matching up to 4.5% annually
Comprehensive Medical, Dental and Vision insurance
Flexible Spending Account
Voluntary benefits: Life, Dependent Life, Short-Term Disability, amongst others
3+ weeks PTO accrual per year
One paid Wellness day, and one paid Volunteer day per year
Employee Assistance Program