Job description
Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal!Goodwill SoCal seeks an experienced Administrative Assistant to support the Retail Operations team. The Administrative Assistant provides excellent customer service by answering customer service inquiries and employee questions in a professional, courteous, and timely manner. The Administrative Assistant also supports the Retail Operations team by completing all assigned clerical tasks such as posting data for reporting purposes, filing, coding, copying, efaxing, phone calls, and other general office work.
Essential Duties & Responsibilities
- Handles all Retail Customer Service line phone calls, emails, texts, inquiries. Follows up on all inquiries and open/pending cases; enters customer cases in customer service database (Sales Force); and follows up and closes all cases accordingly. Prepares customer service reports as requested.
- Submits all retail signage and supply orders to print shop and follows up on location receipt of items.
- Maintains all Business License renewals and e-files.
- Generates, tracks, and logs employee reward paperwork and Certificate of Appreciation.
- Logs and tracks Gift Certificates.
- Records and updates retail directory and District Manager Alignment as needed.
- Maintains Goodwill’s SOP Manual.
- Picks, reviews and distributes retail division incoming and outgoing mail.
- Uploads and maintains documents in shared platforms.
- Schedules and hosts department meetings; Drafts agendas, tracks attendance and takes notes.
- Prepare necessary information for Director Site visits.
- Maintains and orders retail office supplies.
- Prepares training manuals and other materials.
- This position requires travel (25% within Southern California). A valid CA driver's license and state-required auto insurance necessary. Driving records must be acceptable by company’s insurance vendor.
- 2-3 years of office clerical experience required.
- 1-2 years of multi-line customer service phone system experience required.
- High school diploma or general education degree (GED) required.
- Bachelor’s degree preferred.
- Spanish / English bilingual required.
- Possesses a valid driver's license and state-required auto insurance.
- Shift flexibility and overtime when needed.
- Ability to handle confidential information.
- Ability to work with minimal supervision
- Non-profit experience preferred.
- Advanced knowledge of computer programs in a Windows environment, including Word, Excel, Outlook, Google documents, Teams, OneDrive and ability to meet project deadlines.
- Other Software: Salesforce, Database, Order processing, Project Management, Presentation software, Zoom
- Drug Screen, Background Check, and Live Scan required.
Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.
Equal Employment Opportunity
Goodwill is committed to a policy of equal employment opportunity for applicants and employees.
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.
Nondiscrimination on the Basis of Disabilities
In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.
It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department.
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.
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