Job description

We are a group of dedicated professionals that offer individual, couples and family, and DBT group therapy. Here at Gilbert Counselors we have modest goals: Improve the lives of others. Make therapy accessible and affordable to our community. Transform our community with quality mental healthcare.

The administrative assistant work as a part of the clinic team to ensure that patients receive the best possible customer service.

• Opening procedures (unlock front door, music is playing, and check restrooms)
• Checking-in/out patients and handling money transactions including setting up payments plans and cash drops
• New patients – getting the consent signed, verifying measures are completed, scanning insurance card & driver’s license into the chart.
• Answer phones and check voicemails on designated inbox
• Call late/no show patients after 5 minutes of their scheduled appointment time
• Verify patient’s demographics (address, phone number, insurance information, appointment reminders, guardians, guarantor, e-mail address)
• Taking messages and e-mailing patient questions to other admin for designated provider, then documenting with date and time in the patient’s chart
• Set-up/remove notifications, as needed
• Schedule new patient and follow up appointments
• Assist with faxing ROI’s, disability/FMLA paperwork
• Uploading medical records to patient’s charts
• Check bathrooms twice/daily, ensure cleanliness and stocked with paper towels/toilet paper
• Dust/wipe down countertop surfaces, including patient waiting areas, common areas throughout office and clean glass windows on office doors
• Closing procedures (ensure cleanliness throughout the office and receptionist spaces, take out the trash throughout the office, and ensure all doors are locked prior to leaving premises)
• Present appropriate, courteous customer service to all patients present or on the telephone

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Gilbert, AZ 85233: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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