Administrative Assistant

Do you want to have fun at work every day? Well, at least most days… Does working in a fast-paced customer focused environment appeal to you? Do you enjoy a good laugh, but are also able to buckle down and crunch through a busy period? Want to work for a company who appreciates your talents and hard work? If this sounds appealing, then we want to talk to you.

Job Overview

The Office Admin is responsible for managing an assigned account portfolio to ensure timely collection of past due amounts, assist in resolution of billing, and customer issues while minimizing bad debts. This will be accomplished through direct contact with customers on past due amounts while providing the highest level of customer service.

Primary Responsibilities

• Maintain strong internal and external customer relations.
• Achieve daily call volume goals
• Identify and negotiate payment arrangements on past due balances within collection guidelines and laws.
• Provide updates by identifying any issues impacting collections, reason for being past due and action being taken to collect or resolve a dispute
• Offer solutions to customers who are having problems and collection objections.

Basic Qualifications

• Strong customer service skills
• Must be detail oriented and highly organized
• PC and MS Office Proficiency (Excel / Word / Outlook)
• Efficient time management in order to handle multiple projects simultaneously including prioritizing, organizing and planning effectively to meet all deadlines
• Ability to function effectively both independently and as a member of a team
• Self-motivated, with a proven ability to learn quickly and work effectively in a fast-paced work environment
• Experience with Global Edge or other ERP software preferred

Benefits

• Salary
• Medical, dental, life and disability insurance
• 401K program and
• PTO and sick time.

About Duffy’s AIS

Combining the efforts of Duffy’s Equipment Services, Express Commercial Services and Appliance Installation and Service, Duffy’s AIS formed in 2018. Separately, each company has been in business for more than 50 years, providing service for over 10,000 customers in central New York just within the last five years.

Duffy’s AIS was one of the first in the world to achieve the status of CFESA Company Certification. All of our technicians are CFESA certified. Customer service is our passion! We are a family business that never forgets it’s best asset, our employees.

Let us know if you want to be part of our team! To learn more, please visit us at: https://www.duffyais.com/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Duffy AIS is a division of Unlimited Service Group “All Unique All United.”