Accounts Receivable Team Lead

Pay Rate: $19.85 - 24.60

Riverbend Community Mental Health, Inc., one of the largest providers of community-based behavioral health services in New Hampshire, is seeking a full-time Accounts Receivable Team Lead in our Concord location. The position reports to the Director of Accounts Receivable.

Charged with primary responsibility for supervision of A/R representatives by assisting the Director of Accounts Receivable, the A/R Team Lead will assist in supervising the daily operations of the A/R department, supervise and train staff to perform billing, follow-up, and cash posting services for client accounts.

Responsibilities:

• Supervise daily operations of A/R relative to client accounts which includes billing, follow-up, and cash posting.
• Plan, organize and implement procedures to maximize effective collections of A/R while minimizing bad debt.
• Provide excellent customer service to internal and external customers.
• Implement claims management procedures by transmitting eligible claims and rejecting non-eligible claims; Determine root cause of non-eligible claims.
• Review and analyze A/R reports weekly; Provide weekly, bi-weekly and monthly reports on the productivity of daily operations.
• Implement policies and procedures for maximum productivity with controls in place to monitor staff production and efficiency.
• Train A/R personnel utilizing appropriate training methods including 1:1 interaction.
• Provide direct support for the A/R staff and external customers by answering questions, concerns, and payor issues.
• Ensure payments are applied timely to client accounts, that secondary insurance has been billed (if applicable), and/or that the client has been billed for any remaining balance, if necessary.
• Ensure cash deposits are posted by the last working day of the month.
• Handle difficult aged-trial balance by contacting insurance companies and clients to resolve outstanding account balances.
• Maintain current client insurance information and ensure strict confidentiality of clients’ records in accordance with HIPAA regulations.

Requirements:

• High School Diploma or equivalent is required; Associates degree preferred.
• Minimum of three years experience with A/R processes including keying and follow up with insurance payors is preferred.
• Relevant experience in medical or behavioral health-related agency is required.
• Experience with computerized A/R system and Excel is preferred.
• Leadership experience preferred

COVID-19 Considerations

As the COVID-19 pandemic continues to impact the world, it is our responsibility as healthcare providers to help keep our staff, clients, and communities safe. At Riverbend, we have implemented processes and precautions to help prevent the spread of COVID-19 as well as a mandatory vaccination policy. Exceptions can be applied for under medical or religious reasons. .

About Riverbend

Riverbend Community Mental Health is a private, nonprofit organization providing specialized behavioral health services. Our core services include 24/7 crisis services; counseling services for children, adults, and families; addiction recovery; and community support, vocational services, and residential programs for adults and seniors. Evidence-based models of treatment guide all our work, and we strongly believe in the power of self-directed growth and recovery. Consider joining our vibrant staff community today! Let us showcase your talents in a place where you can truly see the value, purpose and power that your work holds.

About working at Riverbend

This is a full-time position with a competitive pay rate and an outstanding benefits package including:

• Medical, Dental, and Vision insurance
• Life and Disability insurance
• 403(b) retirement plan with company match
• Flexible spending accounts for day care, medical, and other expenses;
• 4 weeks of paid time off in first year, higher accrual in future years.
• 8 holidays
• Tuition reimbursement

You’ll be joining a team of focused, hard-working, creative people who are passionate about delivering high quality behavioral health services, developing innovative responses to meet critical needs, and doing work that is both challenging and rewarding. Riverbend is an equal opportunity employer and is committed to building a safe, inclusive working environment for people of all backgrounds.

About Concord New Hampshire

Concord New Hampshire is ranked one of the nation’s top micropolitan (population under 50,000) communities, year after year. Our excellent schools and colleges produce a well-educated workforce, and we are proud to be home to one of the finest health care networks north of Boston (about 1.5 hours south). In addition to our vibrant downtown, business community, and wealth of cultural offerings, the Concord area is the perfect place to raise a family, grow a business, or explore New England’s rich history, culture, and natural wonders.