Job description
Collection ActivitiesProactively manage collection of debt on assigned country portfolio, using established business rules, processes and methodology
Timely resolution of queries / disputes, via liaison with both the external customer and our internal customers (Business Units, Sales, Billing Teams, Treasury)
Prioritise and manage a challenging workload, whilst maintaining high levels of professionalism and customer satisfaction
Ensure that all communications – both internal and external are accurately documented
Daily / Weekly / Monthly reporting and account reconciliations
Working to strict monthly targets as assigned by the Americas Collections Manager
Work as part of the Collections team to drive best practice in Collections activities, to improve DSO and cash-flow, and minimise ageing debt
Month end reporting and reconciliations
Accounts Receivable Activities
Ensure that all unresolved / unidentified receipts are closed on a timley basis
Ensure that receipts are applied timely and accurately to each customer’s account.
Manual Journal and adjustment postings (Refunds, Tax Adjustments, Bank Charges, Discounts, Small Amount Write offs)
Month-End Activities – including cash reconciliations and reporting
Assist on various requests associated with cash/receipts during walkthroughs and audit.
Prepare any ad-hoc reports as requested.
Skills required
Collections experience essential
Strong work ethic
Good communication skills
Strong numeracy skills
Accuracy and attention to detail
Works well to deadlines and targets
Must have strong working knowledge of Excel
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