Job description

Team Lead – Carrier Payables & Imaging

FirstFleet, Inc Corporate Office Murfreesboro, TN

Reports to: Customer Service Manager

The primary responsibility of the Carrier Payables Team Lead is to monitor and measure the effectiveness and accuracy of our Carrier Payables Analysts, as well as to actively search for and implement improvements to the department processes so that we can pay invoices more quickly, more accurately, and more efficiently

Primary Responsibilities:

· Monitors timely payment of all carrier invoices (using available reporting tools)

· Monitors the Open PO Report to be sure all purchase orders are being paid within 30 days – this may involve communication with the fleets or others in an effort to resolve

· Monitors the incoming document queues to ensure timely processing of documents

· Work closely with Interactive Logistics, local FirstFleet personnel and other carriers regarding brokered loads

· Supervises the daily activities of the associates in the Carrier Payables Department & the Imaging Department

· Point person for all inquiries or issues regarding Carrier Payables & Document Imaging

· Will also be assigned to process a group of carrier invoices - Matching incoming invoices with open purchase orders

· Confirm proper paperwork is received with each invoice and quickly make it available for the Billing department by utilizing document imaging software

· Using TMW invoicing and dispatch software when additional research is needed

· Have a full understanding of the details of carrier/brokered loads

· Provide follow-up and resolution to any unpaid (or partially paid) invoices on a weekly basis

· Responsible for the resolution of Carrier Payables Analysts’ and Imaging Analysts’ issues which may include support tickets to fix or improve processes, issues with the required reporting, issues with technology including portal, Workday, GreatPlains, or TMW, working with the Customer Service Manager, IT department, and other Customer Service Leaders.

· Approves & creates all needed credit memos for carrier payables vendors – having a working knowledge of applicable general ledger codes

· Processes weekly payments for payables

· Attends weekly Customer Service leadership staff meetings

· Follow up and resolution on projects as determined during Customer Service Staff meetings or other team meetings

· Communication and follow up with the Customer Service Manager (at weekly staff meetings and at other times of necessity)

· Leads bi-weekly Carrier Payables Department & bi-weekly Imaging Team staff meetings

· Works with the Customer Service Manager to prioritize IT projects needed to improve processes and assist in the write up of the support ticket for resolution

· Building and maintaining an excellent working relationship with internal customers - working closely with them to meet customer and company expectations

· Build and maintain a good relationship with external customers – communicating well, working through aging reports, and alerting them if anything new/unusual is on their payment, and working with them when issues are discovered

· Additional projects and activities when deemed necessary

· Other administrative duties of a supervisory position: holiday staffing, shift planning, new hire onboarding, vacation requests, training, timecards, disciplinary action, etc.

Qualifications

· Previous supervisory experience is required.

· Excellent communication skills (both written and verbal)

· Positive attitude – team focused

· Leadership – able to effectively set and manage the team’s goals as well as goals for each individual team member

· Flexibility – embracing change as a reality of progress

· Ability to function as part of the Customer Service Team – taking on projects that help to improve the company as a whole, the service we are providing our customers, and working on solutions that make the team more efficient and cost-effective

· Time Management skills – ability to work on a variety of projects at once, yet still being able to complete them; providing follow up to team members; ability to prioritize the very important things.

· Problem Solving skills – being able to look at an issue and work toward a solution, involving others as necessary

· Ability to see how the processes the teams are responsible for are part of the big picture – being able to see that in the abstract.

· Microsoft Word and Excel experience required (pulling reports, manipulating the data as needed, and reporting to Fleet Managers and leadership)

· Workday experience is preferred, but not required

· Comfort with technology, multiple monitors, and a change over from one accounting software to another (which we will be doing within a few months)

· Past experience leading a team through and navigating a software change is preferred, but not required.

Years of Experience

· Minimum of 2-year related work experience in a supervisory role (preferred)

Employment Type

· Full time, Monday – Friday (Salaried)

· On Site

This description is not intended to be construed as an exhaustive list of responsibilities, duties, or skills required for the position. This position may be changed or assume additional duties at any time. The employee may be requested to perform different or additional duties as assigned.

Job Type: Full-time

Pay: $46,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Murfreesboro, TN 37129: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Accounts payable: 2 years (Preferred)
• Supervisor: 2 years (Preferred)

Work Location: One location

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