Job description
Job Description
Our Overland Park, KS location is seeking an Account Specialist to our Account Services team.
Responsibilities
Proactively perform all aspects of the order management process including the following:
- Proactive engagement with customers and internal functional groups to better understand needs and challenges
- Order management for PO’s received vis phone, email, and regular mail Processing Ecommerce Orders via EDI
- Responsible for special order accounts and other assignments.
- Entering Parts Orders as required
- Return Authorization entry and routing for approvals
- Processing credits in a timely manner for customers
- Manage and support defined team metrics to drive efficiencies
- General questions from accounts
- Utilizing B2B for assistance
- Direct communication with accounts to deliver highest level of customer service possible
- Researching FedEx Shipments
- Enter in Sales Leads
- At times, may receive consumer lab questions that will require research and follow up
- At times, assist with purchase order entry during peak show periods
- All other duties as assigned
Qualifications
- Bachelor’s degree preferred, or a combination education and 1-2 years of Account Service experience
- Excellent interpersonal skills, written and oral communication skills, and multitasking skills
- Independent thinker and strong problem solving skills
- Knowledge of outdoor products and industry preferred
- Prior experience utilizing ERP Operating Systems and Microsoft Suite programs including Excel, Word, and CRM applications.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Alternate hours may be required to communicate with Eastern Hemisphere contacts.
- Non-smoking office environment.
- Requires both verbal and written communication with our customers, and face-to-face contact with others in the company.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, and the ability to add value to an exciting mission!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
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