Job description
The Account Specialists primarily handles the acquisition of new and current accounts. The role is responsible for analyzing, determining and planning a plan of attack to address the most crucial needs of the customer. It is their responsibility to carry out first-class customer care and service. The Account Specialist is responsible for coming up with a strategy to manage the accounts and set objectives for on-going account management. This role will interact and communicate with the clients on a regular basis to determine changing trends and preferences. The role will pro-actively research the dynamics of the accounts and “like” organizations and propose growth strategies for the client. This position will manage conflict and come up with effective negotiation and sales strategies. This role is often required to assist and provide back up support to our customer service team with daily functions such as order entry, customer follow- up, pricing updates and relaying ship dates, delays and/or other order related anomalies.
Experience and Education
- College degree or equal experience with specialization in sales or marketing or equal work experience. (Preferred)
- Certification courses in software such as Power Point, MS Word, Outlook and MS Excel. (Preferred)
Work Environment and Physical Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part the work environment includes ambient room temperatures, well-lit work areas and traditional office equipment as found in a typical office environment. The performance of this position may occasionally require exposure to the warehouse/operations area where certain areas of the warehouse require the use of personal protective equipment such as safety glasses.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel; talk or hear; or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Position Responsibilities:
Responsibilities include the following and any other duties that may be assigned.
- Perform all aspects of the account management process, including (not limited to):
- Identify and understand the requirements of new and current customers
- Process daily transactions including quotes, orders, back orders, RMA’s, and deviations
- Establish and develop long-term relationships with new and existing accounts
- Maintain account management reporting through corporate CRM or excel
- Collaborate with engineering and material teams to create customer proposals, as needed
- Seek out and identify new business opportunities within existing accounts, initiating communication with decision makers to assess their needs and promote ProPulse products or services.
- Track and forecast sales by customer, BOM, components, purchase orders and revenue
- Perform annual business reviews for management and customer enlightenment
- Prepare and present information to senior and executive level managers as needed
- Participate in sales skills training and corporate safety as required
- Support daily activity of the customer service group, order entry, customer contact, shipping issue, pricing updates, etc.
- Perform other duties as required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are preferred of the knowledge, skill and/or ability required.
- The Account Specialist will need to employ good business skills, including sales and marketing and high-level Microsoft suite compatibility
- Strong negotiation skills and customer service
- Creative and critical thinking
- The ability to communicate effectively (both verbal and written)
- High motivation, energy and discipline
- Good presentation skills
- Have an understanding of hose industry and/or ability to learn new industries
- Extremely organized to effectively work on multiple accounts at once
- Must understand the sales process and customer needs
- Ability to work in a team environment
- Most importantly, a successful Account Specialist must have excellent interpersonal skills, as the primary responsibility is to establish and build relationships with others internally as well as externally
Ready to join the team?
Apply online today! The application is easy!
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