Job description
- Competitive starting wage with opportunity for career growth and salary increases.
- Comprehensive health care options and paid time off including vacation, sick, and holidays.
Join a team committed to developing talent, rewarding effort with incentives, and providing opportunities for career growth.
- Provide status of orders which includes expediting, delivery schedules, and replacement needs
- Entry and follow-up of CRM activities to ensure customer satisfaction
- Respond to emails, answer inbound calls, and on occasion proactively reach out to customers
- Order entry - provide follow-up Order Acknowledgment for every order
- Conference calls with customers to conduct ledger review, project review, order status/complaints
- Document account summary notes regarding each customer
- Provide daily or weekly Open Orders reports as indicated on the Account Summary notes
- Assist in training new team members
- Conduct New Account setup
- Provide price and availability of material
- Formal quote entry
- Provide freight quotes
- Run material Usage reports
- High school diploma or equivalent required - Associate Degree preferred
- Two years of related office/customer service experience
- MS Office fluency
- Word & Excel is specifically required (ability to perform VLOOKUPs & pivot tables a plus)
- Strong analytical/problem-solving skills
- Ability to prioritize, multi-task, and work in a fast-paced environment
About KGPCo:
KGPCo is a key strategic partner to the world’s leading communication and technology companies creating the next generation of networks. By uniquely combining Network Services and Supply Chain Solutions to build, optimize, and maintain networks, our team’s unmatched expertise enables our customers to navigate today’s challenges, implement tomorrow’s innovations, and build the future. KGPCo OneTouch™ provides a single source for everything from design and architecture to production and sourcing to installation and support. From ground to cloud, KGPCo is the only company in the industry that offers a complete range of solutions and an integrated approach to build, optimize, and maintain networks. Since 1973, KGPCo has built unique offerings of Supply Chain, Distribution, Integration Services, and Network Services including OSP, ISP and Network Cloud by understanding industry challenges and relying on the solid foundation of hard work and perseverance established by founders Kathleen and Dale Putrah. It’s this legacy that has established an unequaled Customer First philosophy for KGPCo - Products, Services, and Network Cloud.
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.