Account Manager - E-Commerce Machine Learning

Granify is a rapidly growing technology company at the intersection of e-commerce, machine intelligence, and psychology. We’ve received investment from top investors, built a world-class team and a world-class product, and in the last year alone we generated over $650 million in incremental sales for many of the world's largest retailers!

We’re searching for an Account Manager who values mastery, authenticity, and positivity to help build and grow our product. You’ll be assigned a portfolio of our enterprise retail clients and be responsible for building and maintaining strong, trusting, long-lasting relationships with the key stakeholders at each client. To thrive in this role, you’ll be exceptionally organized, intelligent, reliable, resourceful, have an energetic, positive attitude, a solutions first approach, and be willing to work hard.

This is a full-time position located in Austin. Our office is conveniently located just off of east 6th street, two blocks from Lazarus, Whisler’s, Via 313, and more! Travel, typically to the US, will be required.

RESPONSIBILITIES

• Build and maintain strong, trusting, long-lasting relationships with key stakeholders at the retailers in your portfolio
• Serve as the dedicated point of contact for your clients and respond to all requests quickly and professionally
• Work closely with colleagues in analytics, product, technology and leadership roles to analyze, troubleshoot and overcome any risks to client satisfaction
• Project manage all aspects of the partnership, from implementation to roadmap initiatives, ensuring on-time delivery
• Stay up to date on our product and how it will evolve in the future so you’re able to ensure clients are maximizing their revenue by operating within our best practices and guide them on opportunities where we can help them do even more in the future
• Stay up to date on each of your clients’ businesses so you’re able to identify opportunities for us to help them now and in the future
• Teach stakeholders at your clients about the Granify platform and the tremendous value it adds to their business and how it will do even more in the future
• Provide monthly and quarterly business reviews to Client Leadership for each of your clients and recommend strategies that result in year over year growth
• Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Granify to generate referrals for new business
• Lead the onboarding process for new client(s), working with stakeholders from a client's technical, UX, testing, business and legal teams. Successfully manage the client relationship from beginning to full adoption

ABOUT YOU

• 3 years experience managing large enterprise clients in a small, fast paced company
• Proven ability to create and grow trusting, lasting professional relationships with key stakeholders at large enterprise clients
• Naturally consultative and love to teach complex concepts in a simple way
• Exceptional problem solver
  
• Excellent time management and presentation skills
• Energetic and positive
• Extremely driven and hard working
• Balance your high intelligence with a high level of humility
• Unafraid of taking on new responsibilities
• Strong professional written and verbal communication
• Have a take control and get things done mindset, and activity that reflects such
• Familiar with foundational online marketing practices in SEO, Paid Search, Affiliate, Display Advertising, Email Marketing, Conversion Optimization, A/B Testing
• Bachelor’s degree in business, commerce, marketing, computer science, engineering or equivalent experience

BONUS EXPERIENCE

• Experience using analytics applications such as Google Analytics and Omniture
• Experience using A/B testing or other optimization products
• Strong working knowledge of e-commerce and marketing
• Technical expertise (HTML, CSS, JS)

ABOUT GRANIFY

Granify merges machine intelligence and digital psychology to automatically increase sales for retailers. This is the future and it’s an exceptionally interesting world to delve into every day! Our mission is to provide the ultimate experience for every shopper at any given point in time and, in doing so, completely redefine the trillion-dollar e-commerce market. We hope you can help us achieve this ambitious mission!

Granify is backed by early investors in Tesla, Facebook, SpaceX, AirBnB, Pinterest, Palantir, Alibaba, and Yelp and won Top E-Commerce Solution and Top Digital Startup at the DAA Awards!