• Meet billable hour benchmarks by processing and filling client job orders within 48 hours utilizing 12 step staffing process.
• Collaborate and communicate effectively with clients, contractors, team members and supervisor to evaluate the status of job orders.
• Negotiate fees and rates with clients and contractors.
• Take the necessary 12 steps to expeditiously surface contractors for open job orders.
• Maintain quality service by following organization standards to resolve and prevent customer problems.
• Resolve service problems by answering complaints and inquires; clarifying the complaint; determining the cause of the problem and conducting follow up to ensure resolution.
• Maintain department work-flow by communicating complaint information and updating contractor database with incident descriptions.
• Increase billable hours by generating new client business and obtaining contractor leads through implementation of bulk scheduling, active client advertisement monitoring, and networking-processes.
• Sustain rapport with clients by making periodic visits, exploring specific needs, and anticipating new opportunities.
• Conduct, on a monthly basis, bulk-scheduling process within time allotted to maintain and increase job orders from clients.
• Evaluate and forecast contractor availability and client needs.
• Conduct new business prospecting sales activities as directed by management
• New offices may require more new business sales from staffing coordinators, then established offices, to build up the active client base.
• Under performing offices may require new business sales from staffing coordinators to gain business needed to build the market
• When required, make prospecting calls to new clients and new departments within active clients.
• Make personal sales calls and client stop-byes to obtain new business from prospective clients.
• Build contractor database by administering new contractor processes.
• Conduct contractor interviews and complete intakes.
• Monitor and follow-up on pertinent advertisements.
• Verify, evaluate and investigate contractor credentials and communicate availability to team members.
• Ensure integrity of file completion process by scrutinizing contractor credentials and client requirements prior to placement of contractors.
• Process and evaluate criminal records, child abuse clearances, professional liability insurance, and license expiration reports.
• Obtain and assess contractor professional references prior to contractor placement decision.
• Verify education degrees, certifications, liability insurance, licenses and other relevant credentialing documentation prior to contractor placement.
• Perform following daily responsibilities to meet Company operational policies and processes.
• Conduct the schedule check report review process.
• Complete and update schedule worksheets and client and contractor call reports.
• Follow the weekly job order update schedule.
• Record and update contractor schedules.
• Keep management informed by analyzing information and preparing reports.
• Participate in prioritization, overview, and other related meetings as needed.

• Assist in special projects as requested.
• Comply with all company policies, practices, and procedures.
• Report all unusual or complex problems or activities to supervisor and/or Human Resources. Respond appropriately to supervision. Follow policy and cooperate with supervisor.
• Achieve departmental and corporate goals by participating and contributing proactively to team efforts.
• Perform related duties as assigned and as specified in the position guidelines

At the Delta-T Group, we offer premier referral solutions for the social-services, special-education, behavioral and allied-health fields. We have thrived for 33 years because we highly value the Delta-T Difference: our people and our processes. We aim to deliver high quality customer service for the betterment of those needing care and support