Job description

Account Manager
Starting Pay $44-51k, depending on experience. Sounds good, right?!
This is not a commission based position.
This position is eligible for 50% telecommuting after initial training period and satisfactory job performance.

Who are we and what we’re about…
Since 1887, Armed Forces Insurance (AFI) has existed with a single, unwavering purpose: To protect the people who protect our nation. For more than 130 years, we’ve provided home insurance, renter insurance and auto insurance and much more to our members. We proudly serve active, retired and former military personnel, their families and civilian Department of Defense employees.

AFI is a family friendly organization offering competitive compensation, an outstanding work environment and great benefits. AFI is headquartered in Leavenworth, Kansas approximately 20 minutes from the Legends.

What we are looking for…
A self-motivated and assertive person who responds to and initiates face-to-face, telephone, email, and written communications with policyholders/ prospects for the purpose of selling and servicing AFI (includes AFI and AFIA) products.

Core Functions…

• Operating within specified call volume parameters, delivers timely and accurate responses to inquiries from current and prospective policyholders
• Consistent with underwriting standards, generates new policyholders and upgrades coverage’s of current customers by effectively promoting AFI’s products and services

What’s a typical day look like…

• Gathers required information from policyholder and computer systems in order to provide appropriate and accurate response that is consistent with established AFI policies and procedures;
• Conducts assessment of current or prospective risk in order to provide a recommendation of acceptance through AFI, additional underwriting review, or declination of risk;
• Makes outbound calls to customers or interested third parties to provide or obtain additional information, follow up on previous contacts, or provide counsel on insurance decisions;
• Promotes issuance of coverage (or upgraded coverage) with AFI by responding to the policyholder/prospect’s insurance needs and providing solutions consistent with AFI’s business and underwriting requirements;
• Collects and transmits to appropriate AFI premiums generated by new business and installment payments. Takes collections action relating to non-sufficient funds checks received in payment for Agency partner policies;
• Maintains current knowledge of appropriate state requirements and AFI policy terms to assure regulatory compliance and accuracy of information provided to customers;

QUALIFICATIONS

What’s required to be considered…

• Associate Degree or 60 college credit hours
• Two years of customer service experience in a financial services environment, or currently a licensed representative in a property/casualty insurance company (BA/BS Degree may be substituted for this requirement)
• Competent written communications skills
• Excellent verbal communications skills, to include a courteous, confident demeanor and appropriate use of grammar and vocabulary
• Ability to communicate telephonically moderately complex insurance terminology to policyholders in a clear and concise manner
• Working knowledge of MS Outlook, Excel and Word
• Keyboard skills of at least 35 wpm
• Ability to learn to utilize AFI computer systems and software for data access and entry
• Ability to perform basic math functions to include calculation of percentages and ratios
• Ability to quickly gather facts and information needed to determine appropriate action policyholder requests
• Demonstrates sound judgment and decision-making skills
• Ability to accomplish work according to established priorities and procedures

What professional education requirements do I need to obtain…

• Ability to obtain the state agent’s license within 90 days in the position, and to maintain an unrestricted license thereafter*
• Completion of insurance designation or equivalent professional designation within 33 months in the position

• if incumbent did not have prior experience in a position with this requirement

The physical requirements and working environment stuff…

• The work is primarily sedentary. The employee will generally be seated to perform the work, but will also do some walking, standing, bending, and carrying of light items (less than 10 lbs.).
• The noise level of the work is low. The area is adequately lighted, heated, and ventilated.
• The working hours will be traditional business hours. Incumbent must be able to work a flexible schedule and overtime as required.

Covid-19 Vaccination Policy
Armed Forces Insurance is committed to maintaining the health and wellbeing of our people and our communities. As such, our Company requires all employees to be fully vaccinated against COVID-19. This policy applies to all employees, including those working from home/remotely. If an accommodation to this policy is needed, please inquire for more information.

We’ve got you covered…

• Full benefits package including health, dental, vision, life & disability insurance including an employee assistance program (EAP)
• 401(k) including employer match & safe harbor contributions
• Generous paid time off policy, medical leave, volunteer time off and 9 paid holidays
• We support employee training and professional development opportunities with a tuition reimbursement program and continuing education and re-certification opportunities
• Volunteering and community engagement opportunities

Job Type: Full-time

Pay: $44,000.00 - $51,000.00 per year

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