Job description
Client Success / Account Manager
This role will work 3 days onsite in Brownsburg, IN and 2 days remote!
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.
Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for an Account Manager. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience. processes reducing costs for our customer while enhancing the consumer experience.
Role Summary:
The Client Success Account Manager position manages the day-to-day client relationship and serves as a close advisor to help Radial’s clients grow and succeed. This individual serves as the primary client contact and strives to provide an exceptional customer experience, while retaining and growing contracted services. Additionally, the Account Manager maintains an in-depth knowledge of client activities, plans and future strategy.
Responsibilities:
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
This role will work 3 days onsite in Brownsburg, IN and 2 days remote!
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.
Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for an Account Manager. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience. processes reducing costs for our customer while enhancing the consumer experience.
Role Summary:
The Client Success Account Manager position manages the day-to-day client relationship and serves as a close advisor to help Radial’s clients grow and succeed. This individual serves as the primary client contact and strives to provide an exceptional customer experience, while retaining and growing contracted services. Additionally, the Account Manager maintains an in-depth knowledge of client activities, plans and future strategy.
Responsibilities:
- Proven track record of managing and growing a diverse client portfolio
- Demonstrated success in ideating, launching, overseeing, and implementing performance-improving initiatives with clients quickly and effectively, with a clear and logical way to track success and client satisfaction
- Proven ability to build long-lasting, trust-based client relationships that are mutually beneficial.
- Counsel clients: help identify, develop, and execute opportunities to drive growth with Radial through continuous collaboration and formal business reviews; bring “the best of Radial” both proactively and reactively to clients
- Oversee performance-improving activities and analytics conducted both by Specialist teams, Radial teams, and clients
- Identify opportunities to cross-sell and up-sell services and products Radial offers which meet Client’s needs
- Bring Radial innovations and industry best-practices to clients proactively, based on first-hand knowledge of client dynamics, performance, priorities, plans, and opportunities
- Monitor and ensure high levels of client satisfaction; develop and execute satisfaction-improving action plans if/as necessary
- Serve as “pulse” of the customer and use insights to inform future plans within and across client accounts
- Establish open communications and dialogue with internal functional groups to ensure that client concerns and opportunities are addressed appropriately within Radial
- Manage key service initiatives and projects for clients, leading cross-functional teams to find solutions
- Engage with Technology, Operations and other business units to ensure smooth execution of all services, in line with client contracts and expectations; identify and resolve issues as necessary, engaging appropriate stakeholders as appropriate
- Create and execute on customer experience-improving action plans
- Strategic vision to identify patterns, trends, industry best practices, and insights to share among clients, improve outcomes, and build Radial’s knowledge base. (Proven performance improvement initiative codification and sharing)
- Ability to develop and sustain C-level and day-to-day client relationships
- Ability to draw insights from data and make performance-improving recommendations that are valued and implemented by clients
- 4-6 years of professional experience in a fulfillment, customer service, technology and/or transportation operation with a 3PL, brand, or consultative role in Ecommerce retail
- Superior communication skills and presentation skills including the ability to clearly convey relevant information to a diverse audience.
- Bachelor’s degree or equivalent; MBA a plus
- MS Office 365, Gainsight, Salesforce, Smartsheets is highly preferred.
- This position is remote.
- Travel required 10%.
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
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