Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree granting public institution, is the most affordable public state university in Georgia. MGA has five campuses—Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia—and global outreach through its fully-online campus. Its enrollment of 8,000 students is largely comprised of students from most of Georgia’s 159 counties. The University has six academic schools, including Georgia’s flagship aviation university, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the region through professional leadership, innovative partnerships and community engagement.

The Academic Success Coach is a full-time staff position in The Student Success Center. The Academic Success Coach is a collaborative services role focused on retention management, outreach, and intervention for at risk students. Responsibilities include assisting and guiding students in retention and completion efforts. The position will also assist students with building necessary skills to become successful and self-directed lifelong learners. The Success Coach engages in early identification and intervention, for students who may need specific academic support and skill development. The Success Coach mentors and guides students, recommends specific tutor content, and identifies other resources as needed. Responsibilities will also supervise supplemental instruction or other support initiatives as requested by the Director.

• Provides mentoring and coaching for students to develop and accomplish their personal, academic, and professional goals. Assists students in creating an Academic Improvement Plan (AIP).
• Engages at-risk students, providing one-on-one ‘no-choice’ meetings to improve engagement and ensure success.
• Assists with the development of student success, retention, and course materials and presentations to support individual and group sessions.
• Develops and implements procedures for monitoring and assessment of students’ progress in accordance with academic success guidelines.
• Coaches students regarding time management, goal setting/achievement, note taking, test prep and online learning.
• Refers students to appropriate support services as necessary.
• Collaborates with Accessibility Services regarding early alert interventions surrounding Individualized Education Program (IEP) protocols.
• Serves as a liaison between students and the University’s academic departments.
• Maintains accurate/updated records of students who have sought assistance.
• Responsible for understanding, supporting, and actively demonstrating the University’s mission, vision, and values.
• Assists students processes related to registration, admissions process, financial aid, career services and other related topics, as needed.
• Attends University activities and events to interact with students, faculty, and staff.
• Performs other duties as assigned by Director of Student Success Center.

• Knowledge and level of competency commonly associated with the completion of a baccalaureate degree with a high level of success.
• Possess excellent oral and written communication skills
• Possess excellent customer service skills.

• Experience with mentoring, advising, career counseling, and/or providing student services in a higher education setting.
• Experience in providing academic support to students and developing mentor programs.

• Knowledge of coaching, instructional and mentoring techniques.
• Ability to work with diverse population of students, lead groups, act independently, take initiative and promote innovation.
• Ability to problem-solve to resolve issues, multi-task and manage stressful work demands effectively.
• Must have the ability to perform detail-oriented work by developing and maintaining accurate reports and records.
• Excellent skills in communication (written, oral, and interpersonal), collaboration, learning strategies, planning and time management, problem analysis, and resolution.

Offer of employment is contingent upon a successful background check.

The minimum annualized salary for this position is $35,841 and includes full benefits.