Abuse Hotline Counselor - Remote for residents in Louisville, So. Indiana and surrounding counties
Full Time
Louisville, KY
Posted
Job description
PURPOSE
Under moderate supervision, provides services to callers contacting the Kentucky child and adult Abuse Reporting hotline, assisting them with immediate crisis and ongoing situations pertaining to abuse, neglect or exploitation of children or adults in Kentucky, preparing and submitting formal web portal reports and contacting on-call workers for Child and Adult Protective Services to provide report information.
ESSENTIAL JOB FUNCTIONS
1. Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky. Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers.
2. Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals
3. Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
4. Screens for possible suicide/ homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors.
5. Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services.
6. Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues.
7. Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct.
8. Presents a professional demeanor in all interactions with internal and external customers.
9. Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
EDUCATION
60 hours completed undergraduate course work (or current undergraduate student status) in Sociology, Social Work, Psychology, Education, Human Services, Business or a related field of study. Good communication and interpersonal skills. Ability to use techonology to complete web reports. Ability to make sound decisions and judgments in stressful or unusual situations. Good time-management skills and the ability to work in a team environment. Ability to work effectively and efficiently in a fast-paced work environment.
Ability to work remotely, including access to stable internet services; ability to work remotely in a confidential setting.
EXPERIENCE
Minimum of 6 months experience in social services/ mental health services preferred. An equivalent combination of education and experience may be considered in lieu of the 60 hours undergraduate course work.
PHYSICAL DEMANDS
Position has no unusual physical demands. May involve modestly unpleasant situations such as offensive language from callers.
Time Type:
Full time
We continually help our community and employees flourish... one life at a time. As a Seven Counties Services employee there are many perks to enjoy. Below are just some of the great benefits you might be eligible for with Seven Counties Services.
- Health & Wellness
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Flexible Spending Account
- Health Savings Account
- Short Term Disability
- Long Term Disability - Company Paid
- Wellness Programs - Company Paid
- Financial Wellbeing
- Competitive Compensation Packages
- Life Insurance - Company Paid
- Accidental Death & Dismemberment Insurance - Company Paid
- 403b Retirement Plan with Company Funded Matching
- Retirement and Financial Planning Services
- Employee Discounts including Dell Computers, Verizon Wireless, Liberty Mutual, Costco, and Enterprise Rent-a-Car
- Loan Forgiveness options through federal programs (National Health Service Corps & Public Service Loan Forgiveness)
- Career Development and Growth
- At Seven Counties Services training is one of our highest priorities. We provide company paid professional training for various skills, certifications, and continuing education
- Opportunities for growth and movement - We encourage our employees to consider new growth opportunities with us
- Leadership Academy for our rising stars, supervisors, and leaders
- Seven Counties Services and Center for Clinical Excellence teach provide staff with industry best practices and processes
- Work Life Balance
- Paid Time Off - Generous PTO for Vacations, Illness, Personal Days, Etc. (Paid Holidays)
- Flexible Work Schedules to promote a Healthy Work Life Balance
- Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being
Seven Counties Services
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, disability, sexual orientation, marital status, or protected veteran status.
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