Job description
Job Title: Ab Initio Production Support Consultant
Location: Irving, TX
Duration: Full Time
Skills Required:
- Perform independent functional and Technical Analysis
- Detect, Analyze and Resolve major or standard incidents
- Communicate and work with support teams and User communities
- Able to engage different stake holders and drive the issue calls and triage production issues diligently
- Perform Root Cause Analysis and design service improvements
- Coordinate and validate the implementation of changes
- Work on all the processes defined under ITIL
- Must be willing to work in shifts (no night shift) and weekends (compensatory off will be provided)
- Technically lead and groom a team of support executives who are geographically distributed
- Guide & groom the team to create opportunities to automate the manual work
Job Type: Full-time
Work Location: One location
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