Job Summary

• 
  Complete a city job application.
• Answer supplemental questions
• Must pass the Criticall Skills test. Email WVCCcareers@cityofsalem.net to receive a link to the Criticall test.
• Must fill out the observation form (click here) and email to WVCCcareers@cityofsalem.net to schedule a time for an observation.

What are the minimum qualifications?

• Must pass the pre-employment background check, criminal background check, drug test (including marijuana), and psychological exam.
• Must type 35 wpm with 95% accuracy.
• Must be able to work periodic overtime and a variety of 24-hour rotating shifts including holidays, nights and weekends.
• Pass a vision and hearing examination.
• Successful completion of the Emergency Medical Dispatch (EMD) and Basic Tele-communicator courses provided by WVCC by the end probationary period.
• Graduation from high school or a G.E.D. and experience performing high-activity call receiving work, communicating via telephone equipment, or dealing with emergency related requests from the public or any combination of experience and training that demonstrate possession of the knowledge, skill and abilities as listed, and ability to perform the examples of work.

What can we offer for all your hard work?

• Medical, dental, and vision coverage for you and your family.
• Paid vacation and sick time in accordance with City policies.
• Competitive pay.
• Employer-paid PERS contribution of 6%.
• Opportunity for voluntary pre-tax contributions to a 457b account.
• Health care and dependent care flexible spending accounts.
• Voluntary long-term care.
• Employee wellness program.
• Employee assistance program.
• Employee health clinic.
• Bonus perk, we have the best team to work with, exercise equipment and more!

As a 911 call taker you will:

• Answer 911 and non-emergency calls for 29 Police, Fire and Emergency Medical Service agencies located in Lincoln, Polk, and Marion counties.
• determine if there is a need for police, fire, or an ambulance to respond by using a prescribed set of questions.
• provide answers to questions that do not require an in-person response or refer callers to the agency or person who can best assist them, and
• receive training in an academy setting at our Center and at the Oregon Department of Public Safety Standards and Training (DPSST).

Vision and Hearing:
Oregon's minimum standards to work as a Tele-communicator and background can be found in http://arcweb.sos.state.or.us/pages/rules/oars_200/oar_259/259_008.html.

Where can I find out more about the position?
Go to the menu option for Class Specifications and search for 9-1-1 Call Taker or click here.

How can I apply?
The City of Salem invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone. The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion. We believe that by welcoming differences, encouraging new ideas and views, listening to, and learning from each other, we are better able to serve the community.

To apply, click on the green “Apply” button to complete your application. Hiring managers do not have access to view resumes as part of the application review process, please make sure to include how you meet the qualifications outlined in the class specification in your application.

Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.

Next Steps:
Skills Testing:
Successful candidates that pass the skills testing will be invited to sign up for an interview.

Interviews:
Successful candidates that pass the interviews will be moved forward to the background investigation phase of the process.

Tentative hire date: February 2023

If you would like more information about employment at the City of Salem, please visit our website at www.cityofsalem.net/jobs .

The listed work examples are illustrative of the classification level and not intended to list all duties typically assigned to this classification. Employees may do all or some of the listed duties, or other related duties. The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. It is as well intended to be compliant with the Americans with Disabilities Act.

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For more information about employment at the City of Salem, please visit our website at www.cityofsalem.net/jobs.