Job description
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What We Offer:
Impact - The work you do here matters to millions.
Growth - Philadelphia is growing, why not grow with it?
Diversity & Inclusion - Find a career in a place where everyone belongs
Benefits - We care about your well being
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
The Technical Support Specialist plays a major role in supporting the effective use of standard office software and automotive diagnostic technologies by the Department of Fleet Services (DFS) staff . In this role you will provide first- and second-level troubleshooting and technology-related responses in person, by phone and electronically. Provides desktop computing support to DFS staff; assists in developing and implementing support policies that promote a sustainable infrastructure for the benefit of the entire staff; contributes to needs analysis, planning, and implementation of software and systems.
- Diagnose and resolve advanced hardware and software issues with desktop, laptop and mobile equipment.
- Stay abreast of technological trends related to the environment.
- Follow DFS IT practices including use of ticketing systems and other communication tools, developing and maintaining internal documentation, and communicating with DFS staff and other Citywide IT professionals
- Assist with IT projects as requested.
- Coordinate and communicate with outside vendors.
- Analyze, troubleshoot, and resolve system/application software, networking, and other related issues.
- Ensures strict adherence to software licensing rules and maintains careful records
- Strong and effective inter-personal and communication skills and the ability to interact professionally with a diverse. group of clients and staff.
- Must also be a highly motivated self-starter capable of working both independently and as a member of a team.
- Establish and maintain effective working relationships.
- Respond promptly to customer and management needs
- Basic Knowledge of:
o Outlook and MS Office applications (preferably Office 365)
- Ability to communicate and interact successfully with a diverse staff.
- Excellent oral and written communication skills, especially the ability to capture and communicate complex technical information.
- Ability to learn and adapt quickly and adopt new technologies.
- Learn business and operations of the Department as required to perform duties.
- Respond promptly to customer and management needs.
Minimum of two (2) years of experience providing network and application support services to end users- Experience Administering Microsoft based systems as a shared responsibility, Active Directory, GPOs, and related enterprise management systems
- Experience working in a large government agency preferred.
- Ability to complete a successful background check upon hire.
- Any equivalent combination of education and experience determined to be acceptable by the IT Director.
Additional Information
Salary Range: $50,000 - $60,000
When applying for this position, please include:
- A resume.
- A one-page cover letter explaining why you’re interested in the position.
Did you know?
- We are a Public Service Loan Forgiveness Program qualified employer
- 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
- We offer Comprehensive health coverage for employees and their eligible dependents
- Our wellness program offers eligibility into the discounted medical plan
- Employees receive paid vacation, sick leave, and holidays
- Generous retirement savings options are available
- The successful candidate must be a city of Philadelphia resident within six months of hire
Please note that effective September 1, 2021 the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx
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