If You Are An Amazing Customer Support Agent, We Want You!

Apply Today To Join Our Team Today!

We are looking for positive and professional Customer Support Agents to join our growing team. In this role, you will be our customers' first point of contact, responsible for delivering a Best in Class customer support experience, and your passion for providing exceptional customer service will contribute to our high level of customer satisfaction.

Our ideal candidate will need to possess a Positive Attitude, be customer service oriented, have strong communication skills, and enjoy talking to people daily. Our jobs require people that are very detail oriented. We handle calls for a large number of accounts and so there is always a lot of activity and new challenges to face and resolve daily!

A day in the life of a Customer Support Agent can look like:

• Providing phone support for our many clients and callers.
• Helping callers with their healthcare and/or commercial needs.
• Coaching, team meetings or 1:1 development time to grow and develop your career with us.

The Essential Duties of our Agents are:

• Obtain customer information by answering telephone calls, interviewing callers and verifying information.
• Document all necessary and needed information.
• Follow all required processes and procedures.
• Attend and successfully complete required Call Center training.

The Skills and Qualifications we look for are:

• Demonstrated verbal and written communication skills, specifically: spelling, grammar and diction.
• Use professional phone voice communicating customer care and concern.
• Demonstrated active-listening skills to gain client information and ability to ask appropriate questions.
• Demonstrated accurate and fast typing skills.
• Use PC/computer skills in the Microsoft Windows environment.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Minimum of a High School Diploma or GED and be 18 years of age.

Shifts Offered:

• Part Time - Various shifts available
• 1 weekend day and some holidays are required.

Compensation: $17.00 an hour, with perfect attendance

Perfect Attendance is considered:

• Being on time for the start of your shift.
• Leaving and coming back on time from any break times during your shift.
• Fully completing your shift.

Rate of pay (without perfect attendance): $15.00 an hour

We look forward to hearing from you!