Job description
Youth Care Coordinator- CCS
Job Code: 2019-SPECIALI-034
Location: Specialized Services
Department: Wraparound
FT/PT Status: Full Time
Job Responsibilities:
Position Summary: Working under the Wraparound Practice Model of care, which includes a unique set of values that emphasizes individualized, strength-based, trauma-informed, community-based and culturally intelligent care, provide intensive and individualized care coordination for youth and young adults with identified mental health and life needs. Care Coordination services are provided for children and young adults through the court ordered Wraparound Program, the voluntary REACH program, and O’Yeah - a specialized program serving young adults.
Essential Functions:
General Roles and Responsibilities
1. Maintains a caseload of youth/young adults and families.
2. Contact enrolled youth/young adult and families within 48 hours of enrollment, and set up initial visit to occur within 5 business days of enrollment to introduce self and supports available.
3. Schedule and attend visits with assigned youth/young adults and families, facilitate monthly Child and Family Team Meetings to discuss treatment planning, and maintain a minimum of weekly phone contact with assigned youth/young adults and families and service providers, as needed.
4. Assemble a Child and Family Team within two (2) weeks of enrollment by interviewing the youth/ young adult and family, identifying family members/natural supports/service providers and other significant persons.
5. Within the first 30 days, coordinates the meeting of the Child and Family Team and develops the initial individualized Plan of Care based on the identified strengths and needs, including a comprehensive 24-hour Crisis Plan.
6. Monitor the provision and quality of services provided to the family through the Child and Family Team and is the liaison when new services/resources need to be sought or developed.
Job Qualifications:
Minimal Qualifications:
Personal Attributes:
Follow agency and Code of Conduct and adhere to established policies and procedures of the agency Milwaukee County/Wraparound. Dress in a respectful manner and maintain a respectful demeanor and presentation at all times. Must not post any client identifying information on any web-based social networking sites (i.e., Facebook, Twitter, etc.) and use discretion with the information they may be posting on self. Conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, youth/families, and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency values and mission.
Job Code: 2019-SPECIALI-034
Location: Specialized Services
Department: Wraparound
FT/PT Status: Full Time
Job Responsibilities:
Position Summary: Working under the Wraparound Practice Model of care, which includes a unique set of values that emphasizes individualized, strength-based, trauma-informed, community-based and culturally intelligent care, provide intensive and individualized care coordination for youth and young adults with identified mental health and life needs. Care Coordination services are provided for children and young adults through the court ordered Wraparound Program, the voluntary REACH program, and O’Yeah - a specialized program serving young adults.
Essential Functions:
General Roles and Responsibilities
1. Maintains a caseload of youth/young adults and families.
2. Contact enrolled youth/young adult and families within 48 hours of enrollment, and set up initial visit to occur within 5 business days of enrollment to introduce self and supports available.
3. Schedule and attend visits with assigned youth/young adults and families, facilitate monthly Child and Family Team Meetings to discuss treatment planning, and maintain a minimum of weekly phone contact with assigned youth/young adults and families and service providers, as needed.
4. Assemble a Child and Family Team within two (2) weeks of enrollment by interviewing the youth/ young adult and family, identifying family members/natural supports/service providers and other significant persons.
5. Within the first 30 days, coordinates the meeting of the Child and Family Team and develops the initial individualized Plan of Care based on the identified strengths and needs, including a comprehensive 24-hour Crisis Plan.
6. Monitor the provision and quality of services provided to the family through the Child and Family Team and is the liaison when new services/resources need to be sought or developed.
7. Advocate for youth/young adults across a variety of settings, including home, educational, court, and community settings, as needed.
8. Attend all scheduled court hearings as a representative of Wraparound Milwaukee to support youth/young adults and families throughout the court process and explain supports available/in place.
9. Seek community resources with the assistance of the Team and modify the service authorization whenever services or resources need to be added and/or deleted.
10. Provide or arrange for transportation for youth/young adults to appointments, crisis/respite services, including assisting a child/young adult and family with identifying natural supports and sustainable transportation plans as needed.
11. Provide or secure support and crisis/emergency services for youth/young adults enrolled and/or their families. This may be done through face-to-face contact, phone contact/availability or an on-call system.
12. Completes all necessary paperwork in a strength-based manner per Wraparound Milwaukee/Agency requirements.
Other Duties and Responsibilities:
1. Attend in-services and participate in staffing, weekly/monthly meetings, and consultations, as needed.
2. Assist with youth/young adult and family coverage for co-workers as needed or directed.
3. Other job-related duties as may be necessary to carry out the responsibilities of the position.
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8. Attend all scheduled court hearings as a representative of Wraparound Milwaukee to support youth/young adults and families throughout the court process and explain supports available/in place.
9. Seek community resources with the assistance of the Team and modify the service authorization whenever services or resources need to be added and/or deleted.
10. Provide or arrange for transportation for youth/young adults to appointments, crisis/respite services, including assisting a child/young adult and family with identifying natural supports and sustainable transportation plans as needed.
11. Provide or secure support and crisis/emergency services for youth/young adults enrolled and/or their families. This may be done through face-to-face contact, phone contact/availability or an on-call system.
12. Completes all necessary paperwork in a strength-based manner per Wraparound Milwaukee/Agency requirements.
1. Attend in-services and participate in staffing, weekly/monthly meetings, and consultations, as needed.
2. Assist with youth/young adult and family coverage for co-workers as needed or directed.
3. Other job-related duties as may be necessary to carry out the responsibilities of the position.
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Job Qualifications:
Minimal Qualifications:
- Must possess a bachelor’s degree in a relevant area of education or human services and a minimum of one year of experience providing mental health services.
- Complete 85 hours of mandatory training in Wraparound philosophy and policies, as well as attend a Family Orientation within 6 months of their hire date.
- Working knowledge of computer applications preferred (Windows and Microsoft Word).
- Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors in a manner that recognizes, affirms and values the worth of each individual.
- Knowledge and skills to work with children, young adults and families.
- Valid driver’s license, automobile, and auto insurance sufficient to meet agency requirements.
- Meet all WCS and contractor employee requirements including references, criminal and caregiver background checks, drug screen, and driver’s record check.
Follow agency and Code of Conduct and adhere to established policies and procedures of the agency Milwaukee County/Wraparound. Dress in a respectful manner and maintain a respectful demeanor and presentation at all times. Must not post any client identifying information on any web-based social networking sites (i.e., Facebook, Twitter, etc.) and use discretion with the information they may be posting on self. Conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, youth/families, and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency values and mission.
Knowledge, Skills and Abilities:
Working knowledge of positive child/youth development; patience and understanding of traumatic life situations; the ability to interact with escalating youth/young adults and/or parents in a calm and professional manner; ability to follow oral and written instructions; ability to respond appropriately in crisis situations; proficient with Microsoft Word and Excel; perform basic computer functions; uses time efficiently and effectively; ability to multi-task; sensitivity towards cultural, ethnic and disability issues.
Working knowledge of positive child/youth development; patience and understanding of traumatic life situations; the ability to interact with escalating youth/young adults and/or parents in a calm and professional manner; ability to follow oral and written instructions; ability to respond appropriately in crisis situations; proficient with Microsoft Word and Excel; perform basic computer functions; uses time efficiently and effectively; ability to multi-task; sensitivity towards cultural, ethnic and disability issues.
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