WORKSTATION SPECIALIST-ADVANCED - 03242023-44343
Full Time
Nashville, TN 37243
Posted
Job description
Job Information
State of Tennessee Job Information
Opening Date/Time
Thur 03/24/2023 12:00AM Central Time
Closing Date/Time
Wed 04/06/2023 11:59PM Central Time
Salary (Monthly)
$3,958.00 - $5,950.00
Salary (Annually)
$47,496.00 - $71,400.00
Job Type
Full-Time
City, State Location
Nashville, TN
Department
Finance & Administration
LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF FINANCE AND ADMINISTRATION, STRATEGIC TECHNOLOGY SOLUTIONS DIVISION, DAVIDSON COUNTY
This position requires CJIS & FTI fingerprints.
This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.
For more information, visit the link below:
https://www.tn.gov/content/dam/tn/finance/job-specification-files/WSA%20Job%20Post_Nashville%201002584.pdf
The position will have an option for remote work. However, they will work onsite 90% of the time.
Minimum Qualifications
Education and Experience: Graduation from an accredited college or university with a bachelor's degree and three years of experience in the maintenance of computer hardware and/or software, or the correction of other related system operations problems for computer system hardware and/or software.
Substitution of a Specific Associate's Degree for the Required Bachelor's Degree: An associate's degree in business data processing (e.g. business data programming, business systems analysis, or computer accounting), management information systems, computer and information systems, computer servicing technologies, or other related field from an accredited college or university may substitute for the required bachelor's degree.
Substitution of Experience for Education: Experience in the maintenance of computer hardware and/or software, or the correction of other system operation problems related to computer system hardware and/or software may substitute for the required bachelor's degree on a year-for-year basis to a maximum of four years.??
Substitution of a Specific Associate's Degree for the Required Bachelor's Degree: An associate's degree in business data processing (e.g. business data programming, business systems analysis, or computer accounting), management information systems, computer and information systems, computer servicing technologies, or other related field from an accredited college or university may substitute for the required bachelor's degree.
Substitution of Experience for Education: Experience in the maintenance of computer hardware and/or software, or the correction of other system operation problems related to computer system hardware and/or software may substitute for the required bachelor's degree on a year-for-year basis to a maximum of four years.??
Other Requirements
Necessary Special Qualifications:
Applicants for this class must:
Examination Method: Education and Experience, 100%, for Preferred Service positions.
Applicants for this class must:
- Have a valid driver's license
- Complete a criminal history disclosure form in a manner approved by the appointing authority
- Agree to release all records involving their criminal history to the appointing authority.
- Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check.
Job Overview
Summary: Under general supervision, is responsible for multi-agency, statewide deployment and maintenance of work station computers and related software work of average difficulty; and performs related work as required.
Distinguishing Features: This is the lead level class in the Workstation Specialist sub-series. An employee in this class functions as a project leader to perform advanced workstation duties and to deploy and maintain workstation hardware and software. This class differs from Workstation Specialist-Intermediate in that incumbents of the latter perform basic workstation duties.
Distinguishing Features: This is the lead level class in the Workstation Specialist sub-series. An employee in this class functions as a project leader to perform advanced workstation duties and to deploy and maintain workstation hardware and software. This class differs from Workstation Specialist-Intermediate in that incumbents of the latter perform basic workstation duties.
Work Activities
- Provides problem resolution for all users with complex hardware, software and application problems: monitors requests received through the IT helpdesk efficiently and effectively; responds to agency inquiries in person, by phone or by email and contacts customers to schedule site visits to resolve and/or troubleshoot computer related problems; contacts customers to assist with resolutions of technical problems; maintains communications with customers during the problem resolution process; acts as a liaison between customers and internal support staff to assure accurate problem interpretation
- Performs installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines: performs complex break-fix and maintenance of computer equipment and peripherals; performs maintenance of computer equipment and peripherals; provides troubleshooting of network connectivity issues; solves hardware, software and wireless problems at remote locations; works with vendor support contacts to resolve technical problems with desktop computing equipment and software
- Researches customer problems and issues to provide accurate and timely resolution: researches problems using available information resources in order to maintain and grow current knowledge; reviews diagnostic programs to resolve or identify problem resolution; uses troubleshooting skills for problem resolution or escalates problems as appropriate; provides accurate and timely logging of problems and resolutions for problems in the database; retrieves data from the problem management database for problem resolutions; maintains IT department documentation and obtains customer sign off of incident resolution.
- Maintains records of computer, peripheral equipment and related devices to ensure accurate inventory of all issued equipment: updates and maintains records for surplus, purchases, warranty, and reflection of current inventory locations, such as initial delivery, pickup, redistribution and reassignment; coordinates with agencies on the delivery or pick-up of desktop computers and/or peripheral equipment; updates and maintains inventory for devices such as software licensing and key records; manages hardware devices within directory services.
- Maintains in-depth knowledge of all desktop systems and technologies in use and uses that knowledge to solve customer issues: provides basic training to orient staff on the use of IT software; contributes to departmental productivity and development objects by participating in training programs; meets with IT staff, attends webinars and reads industry related publications to remain abreast of advances in technology; provides leadership by projecting a positive attitude and providing learning activities.
- Acquires data by receiving requests from agencies on the purchase of hardware or software and creates purchase requests on behalf of agencies for hardware or software; reviews requests from customers to verify accuracy and standards compliance.
Competencies (KSA'S)
Competencies:
- Functional/Technical Competencies
- Approachability
- Technical Learning
- Customer Focus
- Learning on the Fly
- Time Management
- Problem Solving
- Written Communications
- Peer Relationships
- Self-Development
Knowledge:
- Clerical
- Computers and Electronics
- Customer and Personal Service
- English Language
- Education and Training
- Public Safety and Security
- Administration and Management
Skills:
- Active Listening
- Active Learning
- Writing
- Speaking
- Time Management
- Judgement and Decision Making
- Complex Problem Solving
- Operations Analysis
- Instructing
Abilities:
- Memorization
- Oral Comprehension
- Oral Expression
- Written Comprehension
- Written Expression
- Selective Attention
- Speed of Closure
- Static Strength
Tools and Equipment Used
- Computer
- Telephone
- Printer
TN Driver Standards
State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:
- A valid driver's license
- For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
Please include your Driver's License Information under the Licenses and Certifications section of your application.
**Agencies may allow an exception based on other factors.
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