Workforce Enrollment Specialist - Account Executive
Full Time
Benton County, AR
Posted
Job description
NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.
As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.
As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.
NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.
The Workforce Enrollment Specialist reports to the Dean of Workforce and performs various student support duties. This position is responsible for all parts of the student registration, retention, and completion processes. This position ensures accuracy and compliance with FERPA as well as program and policy coordination including compliance at the college, state and Federal level.
Essential Duties and Responsibilities
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Provides accurate and detailed attention to the functions of student registration, class scheduling, instruction space assignment, transcripts, maintenance of student academic records, posting of grades/grade changes, auditing student enrollment for certification completion and student advisement regarding program offerings.
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Oversees the maintenance and retention of all student academic records through the development of a systemic approach for the establishment, security, storage and retrieval of all records.
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Coordinates the transfer of data into the electronic data processing system, providing for the consolidation and storage of file records.
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Develops and implements filing systems to facilitate effective paper flow, information retrieval and dissemination.
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Approves the release of transcripts and the distribution of grades to students, deans, and advisors.
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Plans and coordinates the scheduling of registration and graduation.
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Coordinates advanced registration activities including the preparation of materials and supplies.
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Resolves issues encountered regarding scheduling and formulates alternative plans.
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Administers the international student admissions and veteran's certification programs.
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Schedules all credit and career credit courses related to WED in the institution’s ERP (Enterprise Resource Planning) system.
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Conducts training for staff on record-keeping protocol and using ERP to ensure accuracy and compliance.
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Maintains for the security, retrieval and retention of registration records and related information.
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Performs financial functions connected to student account creation and payment for WED.
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Processes all student registrations in ERP accurately and in a timely manner, and provides technical assistance and solutions to students.
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Investigates and corrects discrepancies in student registrations and records, including but not limited to, resolving problems with student accounts and facilitating solution(s) to expedite the student registration process.
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Manages the Apprenticeship class registration, including the manual input of license, registration, and tuition fees at a pro-rated rate year-round; likewise, manages the LOIs from Apprenticeship employers and works with Treasurer’s office to provide appropriate refunds to students and 3rd party payers.
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Manages online training portals such as Walmart-Pro and Walm-Pro online, as well as serves as the liaison for Ed2Go classes and students.
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Maintains and manages scheduling permissions in Ad Astra and books all rooms for WED related trainings, classes, and activities.
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Administers and oversees the coordination of WIOA, Arkansas Rehab and other 3rd party payers, as well as the registration, advising and reimbursements
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Performs other duties as assigned.
Rate of Pay: $45,000 annualized
Knowledge, Skills, and Abilities
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Must possess the ability to communicate with others in a clear, understandable and professional manner on the phone and in person, and the demonstrated use of good written and verbal communication skills.
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Must possess an understanding of and appreciation for the community college and its socioeconomic role in access to higher education, as well as the varied student types served by NWACC.
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Must possess the ability to work with multiple student types and learning styles.
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Must possess the ability to rise above challenges and setbacks and work with a team to achieve desired results.
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Must possess effective project management skills, including the ability to plan, organize and schedule work in an efficient and productive manner, focusing on key priorities and meeting deadlines.
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Must possess the ability to maintain regular, reliable and punctual attendance.
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Must possess the ability to learn and apply new information, knowledge and experiences in a timely manner.
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Must possess the ability to be flexible and adaptable to change.
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Must possess the ability to work on multiple tasks and projects and to prioritize.
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Must possess effective organizational skills and attention to detail; effective follow-through, and commitment to excellence.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Required Qualifications
Bachelor degree in business or related field
Three years of progressively responsible office and administrative work
NWACC is an Equal Opportunity Employer, please see our EEO policy.
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