Job description
ContactUS Communications based in Columbus, Ohio is expanding our Work at Home program.
You must have your own computer/laptop, Pass a speed test for high speed internet, ethernet cord, high quality headset with a microphone and a quiet work space. You also must be 18 with a HS Diploma or GED
Training is for 1 week, followed by 1 week of nesting. The training times are either 12p-8:30p EST or 1:30p-10p EST. 100% Attendance during training is required. The production hours for work schedules after training are late afternoon, evenings and weekends. There is an opportunity to work a part-time shift in the evening AFTER training is complete. Please let your recruiter know your availability.
If you are interested and want to schedule a phone interview with one of our recruiters, please feel free to add yourself to our calendars by clicking this link:
ContactUs Bookings
.
What a typical day looks like:
- Input information from interactions into customer management system.
- Handle incoming calls from customers
- Look up product information to provide answers and recommendations.
- Explain products in a clear and professional manner.
- Obtain and examine all relevant information to assess validity of complaints.
- Quickly assess customer needs and proactively provide solutions.
- Consistently use sale approach and techniques based on product.
- Refer unresolved customer grievances to designated departments.
Qualifications:
- Comfortable using PC platforms, Microsoft Office
- Ability to type 25 wpm or greater
- Friendly, Energetic and personable attitude
- Excellent verbal and written communication skills
- Excellent troubleshooting skills
- Flexible team player with ability to execute duties efficiently
- Reliable and conscientious
- Good organizational skills and work habits
- Ability to work alone with minimal assistance
- Flexible schedule including evening and weekends up to midnight
- Ability to be flexible and quickly adapt to changing business need
Benefits include:
- Paid Time Off
- Paid Training
- Medical/Dental/Vision Insurance
- 401K Plan
- Opportunity for advancement
- Competitive starting wage
- Work in the comfort of your home
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